Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Good service
Better communication about scheduling. Notification of next visit was slow in getting to me
Ronald F,
Bodfish, CARetain this man as a representation of your company.
Jonathan communicated with me as he was on his way. He was very professional. He took the time to answer my questions and explain things to me and I'm grateful. It is obvious that he knows his job very well. He had the upmost respect for my home.
MAF,
Chatom, ALAppliance repair
Joel can fix anything he is very good at what he does
Carroll H,
Siloam Springs, ARTechnician John is Truly Outstanding!!!
I cannot speak more highly of John! He worked diligently for hours to determine, finally, our refrigerator was indeed "UNREPAIRABLE!!!" He literally had to PROVE his findings to multiple parties testing his conclusions. UNFORTUNATELY, WHILE JOHN IS AN UNBELIEVABLE PERSON AND TECHNICIAN, THE SEAR SYSTEM HAS BEEN A TRUE NIGHTMARE. I HAVE BEEN BOUNCED FROM ONE DEPARTMENT TO ANOTHER. NO ONE KNOW WHAT THE OTHER DOES. THE HOLD TIMES ARE SCARY WITH NO CALL BACK SYSTEM. FINALLY, WHEN I REACHED THE RIGHT THE REP SAID...OH...WE NEED TO GET FINAL APPROVAL FROM "OFFLINE." WHAT THAT, I ASKED! OH, THOSE ARE THE DECISION MAKERS. AFTER MONTHS OF TRYING TO FIX THIS REFRIGERATOR. I APPLAUD ALL THE CALL CENTER EMPLOYEES WHO THEIR BEST TO NAVIGATE AND SYSTEM THAT LEAVES UNSUSPECTING CUSTOMERS WITH PTSD. I HOPE YOUR EXPERIENCE IS DIFFERENT THAN MINE.
Davis B,
Santa Rosa, CABethel Review
David is a true professional and great representative of your company. We will be customers for a long time.
Rob B,
Winter Spgs, FLBryan knows his stuff!
Bryan resolved our dryer issue - the first service person, after 4 or 5- who knew instantly what we needed to do. We did it and now we have our dryer back! Thank you, Bryan!
David J,
Castleton-on-hudson, NYSuper sweet technician
Great experience. Was here when he said he would be
Carrie C,
Princeton, LAService technician
Robert was very polite, knowledgeable and friendly. Great service provider.
Marry S,
Kevil, KYVery friendly and knowledgable
Ron was great! Thank you so much for your help!
Bobbi M,
Stamford, NYWashing machine
Christian was very knowledgeable, and efficient! Also, he called in the morning to let me know what time he was coming in the afternoon, and then called again when he was on his way! Very good employee ❤️
Julie M,
N Las Vegas, NV