Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
5
Very good service and nice person well experienced knew his job
India N,
West York, ILRepair Visit 06/08/24.
Enrique was very professional and polite. Super knowledgeable. He explained to us what he was going to do to our fridge so we don't continue having the same problems with water leaks. He used a steamer to unclog the drain and remove the two drain tubes at the bottom of our appliance and cleaned them too. If we need to have another technician to service our appliances, we will definitely request to be Enrique again.
Thonathiu S,
South Gate, CAHome Owner
Excellent service as always! Chris arrived on time, knowledgeable, courteous, explained problem an what was done to repair it
Satisfied Homwowner,
Carbondale, ILOutstanding Employee
Ramiro is very professional, experienced, able to assess and respond to problem very capable and considerate of clients needs as to time and service.
Roxanne F,
Maxton, NCAwesome experience
Robert was amazing! So kind, professional and quick. He seemed knowledgeable on the type of failure we had and confident that his repairs would last us. 10 starts for Alberto!
Hillary L,
Midlothian, TXOutstanding Technician...Sears Bureaucracy Mind Numbing!!!
June 7, 2024 My wife and I cannot sing the praises of our repair technician enough. He has been TRULY INCREDIBLE!!! At the same time, we cannot express strongly enough our deep disappointment with the Sears complex warranty delivery service. Our technician had to prove TWICE that our refrigerator was not repairable to the same "Department of second Guessing!!!" We were told the first time we would be able to order our replacement in 24-48 hours. WE NEVER HEARD FROM SEARS. AFTER TWO WEEKS WE CALLED AGAIN AND STARTED THE PROCESS OVER AGAIN FROM SCRATCH!!! SAME RESULT! TODAY WE WERE TOLD AGAIN WE WOULD HEAR FROM SEARS IN 24-48 HOURS. THE ONLY PERSON WHO WE FELT CARED ABOUT US, THE CUSTOMER, WAS JOHN OUR TECHNICIAN!!! Others seemed to do exactly what they are told and highly trained to hear our complaints and apologize. By the way, we have also had better experiences. But, this was a ZINGER! DB Santa Rosa, CA June 2024
Davis B,
Santa Rosa, CARefrigerator service
Alonso was very knowledgeable and courteous. We will recommend him to our friends if and when they need help with appliances.
Linda M,
Las Cruces, NMFrustrated with company
Jose was very considerate of the situation. The previous tech charged me for part and labor, which I paid then could not get ahold of anyone to install the part! After a couple weeks of trying I was able to connect with a service rep and he was able to setup a second appointment. Jose installed the part and was very professional
Heather F,
Redlands, CAWashing machine repair
Julio always does a great job and he has repaired appliances for us before .
Robert M,
Panama City, FLDryer heater replacement
Good man, good job! On time and had the job done in no time.
Reginald S,
Ocala, FL