Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Replace dryer heating element
When I told you about that the no heat and drum rollers making noise, he mentioned that they were wearing out but I guess you didn't order those for him to put on,
Gilbert O,
Kemp, TXService repair
Ben was very knowledgeable and professional, very friendly he cleaned up when he was finished, very nice guy.
Scott S,
Murrells Inlet, SCWarranty Repair
This was the second appointment to complete the repair once parts were ordered. Guys were on time, neat clean and courteous. I did not appreciate the Co.'s policy of being asked to sign a waiver before they did the work that I was responsible no matter what. Damage to my property etc. This has not occurred before and I was a bit taken back and my work would not get done if I did not sign.
Margo G,
Riviera Beach, FLAmazing
Best customer service end quick fix! Made it very easy
Tyler M,
Oxford, MSRobert K service
Great guy! Did great work, he is super friend and very nice
Christina F,
Cassopolis, MIService provided by Ahmed
Arrived on time, very professional, explained the problem and suggested solutions. Very courteous.
Mary G,
Miami, FLTechnician Was Great : Process, Not So Much
Andy did a wonderful job, quick & efficient! Having said that, let's take a look at the process these technicians must follow: 1) Show up & assess what needs to be done & order parts), 2) Parts are shipped to the home owner, 3) Follow-up appointment is made, 4) In our case, this appointment is canceled and rescheduled, twice, 5) Technician returens and repairs are made. Overall, it took nearly 3-weeks to replace a latch, something that could have been done in less than 30-minutes if Andy had had the latch on his truck. Seems like this process is a bit crazy, in that, the technician comes out, parts are ordered and the technician returns to make the repairs. Why not have basic parts on the truck so a technician could have arrived, replaced the latch and left within 30-minutes instead of coming out & returning at a later date. Just food for thought...
Brenda R,
Stroudsburg, PAMr. Kelvin, our technician
Just wanted you to know how much I appreciate Mr. Kelvin's knowledge, expertise and going the "extra mile"! He is very kind and considerate as well. I hope if I ever have anymore problems with my washer or dryer that you will send him again!
Jennifer B,
Katy, TXBernard
Wonderful dedication knowledgeable Technician. He cared so much too get the right Part for my washer . Excellent customer service skills
Mariam M,
San Jose, CAEXCELLENT SERVICE
Had to wait on parts but that isn't the service man's fault.
Wayne S,
Houma, LA