Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Ms. Marie h nace
Veey pleasant patient respectful and kniwledgeable did a clean and quick job
Marie N,
Virginia Beach, VADishwasher repair
Bill was wonderful and had the dishwasher fixed promptly! Thank you Bill
Amanda B,
Manteno, ILExcellent service
David was a great service technician. He was very professional and did an excellent job.
Diane K,
Madison Twp, PASamsung ice maker
Excellent service provided by Calvin! Very professional, courteous and knowledgeable!
Jennifer S,
Butler, GADylan was Great!
However, Sears Home Services customer services and logistics sucks. Period. Your entire phone and chat logistics components make it virtually impossible to talk to a living person. When you finally get through to someone they're very sorry for your troubles but have practically no way to help you. In my case, the internal communication letting the technician know that my part arrived was late. This cause a second delay of another week before my repairs could be complete. Instead of being able to proactively reschedule the repair for one or two days later I was forced to wait a total of two weeks. Why don't you permit your customer service associates access to the internal online scheduling system? That's the only thing that could have possibly made this situation right and you FAILED MISERABLY. You need to fix this ASAP or you're going to lose a lot of customers. That's a promise.. Oh, and you also need to fix the call in process to make the very first option available to speak to a living MAN OR WOMAN. Your phone automation system really SUCKS.
Roch U,
Queensbury, NY❤️
Very kind and respectful
Yolanda F,
Norfolk, NEIcemaker
Jamal was very good & took time to do the right job. On a scale of 1 being poor & 5 being ver good I would rate Jamal a 5.
Pat L,
Punta Gorda, FLHelpful
Very nice and helpful information about the washer and dryer
Ann D,
Effingham, ILExcellent service
He was very knowledgeable and explained the issue with the leaking refrigerator. He was able to fix the water leak issue.
Atif S,
Chicago, ILDryer Technician
Technician was knowledgeable and decisive as he completed the job.
Lonsdale H,
Coram, NY