Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Refrigerator repair
It was good experience with repair man. He checked previously if everything ready and what has to be done. He explains me what he going to do. Refrigerator working as it should so far. Thank you,
Zack U,
San Francisco, CARefrigerator/Icemaket
Luis provided excellent customer service and a wealth of information.
Norris M,
Miami, FLExcellent Service
Recommend David and Sears repair for all your repair needs.
Michael K,
Wilton, NYSears service technician
Very knowledgeable, friendly, arrived at a reasonable time this morning. Also, he was helpful retrieving an item that fell in back of the dryer door.
Sandra M,
Battle Creek, MISamsung Fridge Repair
Jeffrey was great. He kept me informed of his. ETA and when he found the parts sent were used and damaged, he was very ethical and acted with integrity not to just patch my appliance with defective parts. I am 150% satisfied with his service. I am COMPLETELY UNSATISFIED with my service from Sears Home Services. You have completely mismanaged this repair. You never updated me on the status of the parts order. There was one hard to locate part that my home warranty company had to procure when you just stopped looking for it or communicating anything to me about the part. You left me hanging on even a status update on parts for at least four weeks. You confirmed an install appointment for me on 7/29 and then did a no call/no show. And your customer service phone number where you can't actually reach a human is the dumbest system ever. The AI chat and then live agents you get via your service request links are useless. I have easily done the AI chat and live agent chats 10-15 times with the promise that my service request was being escalated and someone from customer service management would be calling me within 24 hours. I never got a call from anyone at Sears Home Services. This freezer/fridge repair was initiated on 6/18 and is still not complete. This has left my rental tenant without the ability to store perishable food for her and her 4 year old special needs child for almost 2 months. I am at risk of losing them as tenants or having to refund their rent because of this. I will not allow Sears Home Services to EVER be assigned to my service requests again and would absolutely never refer you to friends and family. Please do better! Dionne Jones
Dionne J,
Elkridge, MDSuperb Service!
Phillip was on time, professional and courteous. He took the time to explain what he did to fix the problem and also provided additional information to avoid future problems…great experience!
John H,
Spring Lake, NCRepair of Samsung Fridge Ice Maker
Micheal came timely, corrected the issue, and gave valuable feedback. 5 stars for his service and professionalism!
Carmen S,
New Castle, DEVery satisfied
On time, courteous, clear and explaining everything, very satisfied with the technician
Mariela O,
Fort Pierce, FLExcellent Customer Service
Ronnie C., was a great representative of your company. He was quick, efficient and a very respectful and nice person. Thank you!
Melissa B,
Chesapeake, VAProfessional and honest
I appreciate his timeliness, quick diagnosis, and honest recommendation for remediation.
Daniel F,
Waterford Twp, MI