Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Repair
Great experience— nice person and very knowledgeable—informative…would recommend him to anyone.
Mark R,
Spanish Fort, ALOutstanding Performance by the technical experts service Ren
Outstanding Performance by the technical expert service rendered. It was great to have my Dryer working again. Now waiting for the same for my Washer, waiting.
Peggy B,
Suffolk, VAAttempt repair of induction range
Same repair person came to my home 4 times in an attempt to repair my range. Excellent knowledge of the product and tried several times to convince the insurance company that it should be totaled. They finally agreed. Good man.
Michael C,
Moravia, NYRef
Fast and efficient. Very pleasant technician. I would recommend Sears home services to others.
William C,
St Petersburg, FLDryer repair
Jason turned on the dryer and almost immediately diagnosed the problem. There is no substitute for competence , willingness and experience. He seemed to actually enjoy his work. A definite 5
Kristine M,
Chula Vista, CAIt was heart warming to has Mr Gemiah L to do the repair wor
The services was great. He was very polite and on time.
James B,
Diberville, MSExelent !!
Your technicians are the best but your customer service is the werst it took you 1 month to send a technician to me the first 2 times no show no call ., your technicians have always been great it's upper management that stinks I should know I worked for sears 10 years !!
Mike D,
Ooltewah, TNCalvin
Calvin was very professional and knowledgeable. He helped me through the process. He helped me resolve the issue. Thanks Stacey
Stacey W,
Dowagiac, MIQuick and polite
He came on time and was very quick and polite.
Shane O,
Monroe, WARobert was great!
However, your local call center was horrible. Robert has nothing to do with that. My appointment for 8/8 from 8:00 am t0 noon had been scheduled for weeks & confirmed. No one showed up or called until 3 pm. Saying Robert was sick. He can't help that, but since I have a home service plan & had been booked for weeks and this was a refrigerator, I felt like I should have been moved up on the replacement list with someone else. Eric couldn't, wouldn't schedule me until 8/9. I received another call from Tatinana and she worked with me and rescheduled me for 8/8 from 8:00 to noon. Eric needs customer service help in how to keep customers happy in an emergency situation. Tatiana got it and made it happen.
Gayle W,
Greensboro, NC