Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Nice and professional
Learned a lot about those machines. He made the job look quick and easy
Karen A,
Union, MSExcellent service and professional !
Provided a detailed explanation of what he did and what to look for in case the issue continues as there was no error code available
Chris E,
Weston, MOLoved Daniel
Daniel was great. He was observant, confident, experienced and was familiar with the equipment.
Desi J,
Houston, TXExcellent job
Mr, Harel is very knowledgeable technician, he did my job with perfection, I am very much satisfied with his service, I rate him 10 out of 10 .
Nadeem M,
Far Rockaway, NYMuch improved!
Charlie did great. Quite frankly I have never had a problem with the techs. The Sears system used to be horrible. I hope this continues.
Steven S,
Newton, KSRefrigerator repair
Great service friendly and thorough
James M,
Detroit, MIGood service as always
The only problem I wanted to know is why did I have a service call payment when the tech told me that he couldn't even get the part to fix my washer so even if I wanted to fix the issue I couldn't, my grandpa retired from the service department from sears he worked there for 35 plus years his name was Gearld Bruder. Not trying to get my money back but when that happens seems like should give the customer a break. I mean he didn't half to tear into anything just tried to move the barrel in the washer and told me the issue. Which with his experience I'm sure he knew the issue. Maybe should of got a discount. Sears has taken care of us for years. Anyways Mayne if u guys run into this situation in the near future maybe would get the customer to call u guys back. Since they can't get it fixed by u and nothing was really done to help the customer. Anyways just a thought and as always I will still use u guys from now on til I had my heart issues I have done these kinda things on my own. Thanks for your service and thank you for taking care of my grandpa for years he loved sears and until they closed down in flint we bought everything from sears like tools and yard equipment. The service guy did point me in the right way but was a bummer the washer I bought 3 years ago and if I could of got the part would of cost me pretty much the same as when I bought it at best buy. Sad if u ask me. Thanks again and thanks for your prompt service. Dan Bruder.
Daniel Bruder,
Flint, MIGreat service!
Joe was great! He showed up on time and was very thorough. He knew what the problem was and explained everything very well. He wasn't in a hurry and wanted to make sure everything was done right. I would absolutely recommend him!
Crystal S,
Surprise, AZService Samsung Washer
John's diagnosis of the problem was very thorough. He even consulted another Sears Tech and Samsung Technical Support. Based on error code 8C a shotgun approach would be needed to assure the problem would be fixed in one call. Unfortunately the cost of parts and labor made the repair non cost effective.
Joseph G,
Prescott, AZWasher repair
The washer is now operational. Thankfully! The repair schedule was three weeks out so It made our family aware of how much we misses our washer
Debra L,
Minden, NV