Samsung Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

18.6K

Average Rating

4.7/5

Worker
June 22, 2026
Overall rating

He was quick and thorough courteous and highly skilled an excellent tech

Rigo A,

Nampa, ID
Five
June 22, 2026
Overall rating

Very nice and great job. Took time to explain everything.

Bailey F,

Fayetteville, NC
Great Support
June 21, 2026
Overall rating

Tyler was great at diagnosing the problem. He was knowledgeable and informative. I would offer some constructive advice to Sears Service. A basic small part like the one needed should be in stock for quicker turnaround repairs.

Alexander L,

Honeoye Falls, NY
Great customer service
June 21, 2026
Overall rating

Rubin was very polite, professional, & knowledgeable. The repair was done in a timely manner and he even suggested a good cleaning to make my dryer run as efficiently as possible.

Judy M,

Milwaukee, WI
Knows his stuff!
June 21, 2026
Overall rating

George evaluated the washer issue, ordered parts, returned and fixed the problem quickly. He was very professional and thorough. Tested the washer afterward to be sure that the issue was resolved, and it was. Thank you George!

Barbara P,

Lauderdale By The Sea, FL
Friendly representative
June 20, 2026
Overall rating

He was friendly and helped me understand what was going on with my dryer.

Christina A,

Riverside, CA
Thanks
June 20, 2026
Overall rating

David did a great job. He was very professional, prompt, and resolved the issue. However, the guy that came before him was awful. I think his name was Frank V. He showed up at my house, used my bathroom and left an awful smell and mess, and then left. Frank was very unprofessional and should be reviewed. He left David to do all his work and didn't even order the right part.

Justin H,

Lynchburg, VA
Service Help
June 20, 2026
Overall rating

Appreciated and grateful for Travis's help in this matter. Only comment in future is to give/have phone numbers to allow for human contact...your AI system is too frustrating to deal with in resolving any and all issues.

Richard A,

Volcano, HI
Replace icemaker
June 20, 2026
Overall rating

Carolyn was punctual, polite, knowledgeable & clean. She was also quick.

Rose J,

Birmingham, AL
Terence was great!
June 19, 2026
Overall rating

Terence was prompt and patient. He taught us a lot about our machine and made us feel secure that it will work well now. Booking the visit with Sears was also easy!

Jennifer M,

Raleigh, NC