Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
KNOWLEDGABLE AND QUICK
Joe was friendly and knowledgable. He was able to diagnose the problem quickly and he had the right part on hand and installed it. My oven was fixed in no time. This is the first time I've had to use you all and I am very happy with the service.
Diane R,
Waldorf, MDService
He is the nicest technician! Efficient, would have him back in a minute!
Debra B,
Kingston, OKEXCEPTIONAL CHRIS
Chris came out two weeks ago guessed my code would be 20 or 25 and it was. He ordered the parts and they arrived this past weekend. He called me, said he saw the parts were in and made an appt. With me for today. He even called yesterday to let me know he had a appt yesterday afternoon but I told him yesterday would not work for me as I had commitments. He arrived this morning at 10 and had completed my repair by 11. He went above and beyond and while I was still wiping things down he even opened some of the housing for the glass shelves so I could clean out food items that found their way into the seams. He explained everything to me and was so efficient. I was so impressed, I went online to Ocala Word of mouth and did a shout out for a well done job and told people if they want dependable service to call Sears Repair. You are so lucky to have a talented service rep named Chris Welcome.
Donapril I,
Anthony, FLBroken dryer
We had a great experience getting this dryer fixed! The parts were shipped to us and everything was put together in a timely manner and now we're back in business! The technician was prompt and communicative and professional through the whole process!
Robert C,
Fremont, OHSamsung Clothes Dryer Repair
Michael was excellent. He was very knowledgeable and was able to determine the issue with my clothes dryer.
Andrea D,
Pine Knoll Shores, NCRepair experience
Super nice, I love that he called when he was 30 minutes away thank you
Rosaura D,
Alice, TXHome owner
Excellent work very helpful and I'm very pleased. Thank you.
Richard B,
Northfield, NJwasher repair
good service and Tron was very professional and explain everything
Anthony Z,
Virginia Bch, VARefrigerator Repair
Technician was very knowledgeable and very patient. He went the extra mile to make sure our refrigerator was well taken care of and working properly. Technician was on time and communicated very well with us until the very end of repair. I would recommend this technician for efficient service.Thanks for your timely response to service our refrigerator. Very friendly and hard worker.
Henry B,
Houston, TXTech was great; Sears AI interface is a mess
Maria was prompt, answered my questions, with a professional and pleasant manner. Sears itself has horrible customer "service". There is no option for getting assistance for scheduling or questions from a human even when the AI interfaces via text, online chat or website account fail to resolve problems Sears has created. Awful! That's what happens when you fire all your staff.
Theresa M,
San Pablo, CA