Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Appointment system
Both technicians that showed up were awesome. The first technician that diagnosed the problem was on point professional, answered all of my questions and personable. The second technician was very professional and quick. Installed the part in about 15 min The biggest problem I have is the AI appointment set up. I could not confirm earlier times offered for my appointment. plus on the day of the appt, I was getting calls with the same message every 5min. yes annoying. Not everyone is tech savvy. Other than that, all was good.
Portia S,
Bullhead City, AZExcellent Customer Service
Excellent customer service, answered all my questions. Very knowledgeable professional.
Kevin M,
Houston, TXHelped with my Samsung Dryer
Did a great job. Took a few visits but we got the thing all fixed. Was professional and quick to get the work done.
Andrew O,
Westminster, CORefrigerator service
Very fast service, he came and started working right away!
Anna G,
Alamo, TXGreat service
Eli was great, very knowledgeable after having 5 other technicians in our home. He was able to diagnose the actual issue to get down to the problem we are having regarding our dryer
Starr M,
Fairburn, GAVery good.
The service technician was very good, but my experience with the scheduling has been extremely frustrating. I have been without the dishwasher for more than two months.
Milind R,
Warsaw, INGreat quick work
Price for labor is so high!!! Yikes! Good thing I bought the appliance protection plan!
Kari A,
Gardner, KSThe technician is great, the service support isn't
The technician has done well, and has informed us each and every time he's arrived. The customer service support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.
David P,
Natchez, MSHelpful
Jim was very informative and helpful! We now have a working oven!!
Cheryl M,
Reedsport, ORHappy Customer!
Technician was very thorough . He explained and fixed the problem. So happy, I can finally stop going to the laundromat. Thank you, Ken!
Rosemary B,
Tullahoma, TN