Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Good service and very helpful
He replaced the part needed and helped me understand what I can do to keep it running well
Elaine R,
Tulsa, OKExcellent service
James was prompt, quick, knowledgeable and very professional. Thank you for such great service!
Jayne J,
Bellingham, WARandall was excellent!
Communicative, knowledgable, professional, clear, helpful. He even folliwed up on his own time & updated me on my claim status. He is a gem, you are lucky to have him!
Liyan M,
Haiku, HIMitch service
I really liked how Mitch worked he was really nice and quick, really like your work
Nubia C,
Broken Arrow, OKSteven-Service Tech
Very quick to respond! Honest- Helpful- Will recommend to everyone!!! Thank You soooo much for everything Again ‼️
Cheryl R,
Lake Havasu City, AZRepairing ice maker on refrigerator
Cheikh did a great job. However, we were scheduled for April 7, got cancelled and rescheduled with no notice, no call, no email, no text. We finally called in at 4:45 to find out for ourselves after waiting at home all day. We were rescheduled for a week later. Sears is terrible about communicating. If you call in to ask a question, you are automatically rescheduled without even speaking to anyone real. I would not recommend Sears to anyone after many of our experiences. Cheikh did his job just fine. He is not the problem.
Alvin R,
Glen Allen, VAGreat
Roger was friendly and customer oriented. He worked hard to solve our problem but the leak just would not reappear just like Drew's first visit. Roger also agreed with Drew in that there is a risk of flooding if the leak should occur when we have a lengthy absence from our home. Therefore, they recommend replacement of the unit. You should take great pride in having Roger as an employee and part of your service department. Dan Assid
Daniel A,
Sioux Falls, SDFriendly
Very polite and friendly and knowledgeable and willing to help.
James S,
Berea, KYGreat service, polite technician
Frank was very kind! At this point my refrigerator is on its last leg and Frank politely let me know what all would need to be done to repair it. I decided to replace the fridge and he was very nice and understood my decision.
Rebecca B,
Antioch, TNAlways Professional
He's seen our refrigerator often, due to a continuous failing of Samsung's ice maker. A failing we will consider on our next refrigerator purchase. He remains professional, courteous and it's clearly recognized that he is a diligent employee, happily working for his company and providing excellent customer service. Pay him well and consider cloning him or at least using him as an example for newer employees.
Cheryl B,
Parker, CO