Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Professional service
Technician was very nice and professional
Asif M,
West Bloomfield, MICompleted but not without issues.
I was referred to Sears from American Home Shield for a washing machine repair. I had a technician named Tim come out on Thursday, diagnose the problem and effected a quick repair. However, after he left and we tried to run a load the machine developed another issue as it would not drain. I tried to reach Sears and Tim but that was difficult as the main Sears switchboard is almost all AI. I scheduled another repair visit for Friday and was told the usual 8am to 5pm time frame. when I hadn't heard from anyone by 4:30pm I tried to reach Sears. After several tries I got a phone center that was obviously not in the US. They told me the tech was on the way but would be late. The tech finally called and left me a voice mail saying that he was not going to make it. That was about 8pm on Friday. I texted him to see if he would come on Saturday and he didn't respond. Sears automatically scheduled a Monday follow up visit so I was required to spend my Saturday at a local laundromat as we were in need of clean clothes for a business trip my wife was taking on Monday. On Monday the new technician came by and in a matter of minutes found that the first technician had accidentally disconnected a wire to the pump. Her reconnected it and left. The machine appears to be working fine now. My issue is with the incredible lack of customer awareness and assistance shown by Sears Appliance repair and the difficulty they put us through. You need to do better.
Andrew C,
Denison, TXWonderful help
Eduardo was great! He was able to understand the issue, order a replacement part and comeback in a timely manner to resolve the problem. Great repair but hoping not to need him again..lol.
Jeffrey K,
Kalama, WAGreat customer service skills
Communicated well, took his time to see what was wrong and did not try to rush out. Very knowledgeable!
Marta L,
Wincester, VAExperience
Ian was professional and very helpful. He explained the issues at hand and corrected
Abbas A,
Snellville, GAFive star
Excellent technician
John W,
Eufaula, ALGood Tech
Chuck fixed my washer within an hour and he was friendly.
Raveena S,
Livingston, CAGood
Good and fast thank you
Graciela E,
Patterson, CAWasher repair
Excellent service. Speedy. Very pleased with his service and will use Sears Home services again in the future. Thank you
Karen,
Holmen, WISamsung Washing Machine
He was very informative about the washer and the issue. Checked all areas of the washer to be sure it's working properly. Overall was very pleased with his work ethic. Thank you for your services!
Breanna M,
Elkins, WV