Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Very professional
The technician was very professional and courteous. He explained things so that I understood what had happened and the process to have the item fixed.
Angela M,
Middletown, VAGreat service
Ahmed was very nice and knowledgeable. He fixed the machine in less than an hour.
Kian A,
Miami, FLMichael is GREAT-warranty company is awful
Had it not been for Michael we may never have gotten our stove fixed. He was competent and showed up when HE told us he'd be here. On the other hand, the company he works for, A & E, or Sears Home Warranty, is terrible. They schedule appointments but then don't put them on the schedule because when no one shows up and you call, they say they show no appointment scheduled, and at the same time you are continuing to get emails about the upcoming scheduled appointment. They cancel appointments out of the blue, lie about you not being at home when they arrive when you have sat there all day waiting for them to arrive, causing you to reschedule AGAIN, and lie about parts being canceled or not delivered when they are sitting at the customer's house waiting for someone to install them. They promise to escalate your problem and have a supervisor call the next day, but that never happens. Probably one major thing they could do to fix these problems is to document the conversations with the customer. Obviously, no one keeps notes at the call center so when you have to call them, they don't know they are the 50th person you have already spoken to or why you have already called 50 times. It is extremely frustrating. I will definitely not buy a warranty through this company again if there is any other option, but Michael was NOT the problem. He was great and we would welcome him back into our home in the future if we have any other problems while our appliance is still covered under this awful warranty. BTW, if you look at the reviews for this company on their website, they are amazing, so don't look there if you want the truth! This review will probably not get posted even though it does not break any of the review guidelines.
DE,
Farmington, NM5 stars
Very friendly and helpful. Showed me diagram of needed parts. Washer was pretty old part unavailable. Grateful for the wonderful customer service.
Shane K,
Milwaukee, WIRefrigerator service
Ricardo is an exceptional professional. He arrives on times. He knows what he is doing so works expertly. He,is quite respectful of property. He has lovely manners.
Cassandra R,
Atlanta, GAWarrenty tech
José was very knowledgeable and polite. Got things done ASAP and explained a lot of things that he was doing.
Yohny R,
Tolleson, AZProfessional and efficient
Mr Israel was very knowledgeable about my dryer and was open to questions and easy to understand
Mecca M,
Chalmette, LAIce maker
Tech came in did his work, cleaned up and left.
Robertsharo G,
Rockledge, FLEduardo
Eduardo was very professional and knowledgeable. Great experience! Thank you for making my dishwasher work again!
Katherine K,
Jones Creek, TXwasher repair
Mark was one of the best service repairman we had in a long long time. He worked his heart out finding the leak. I would like to recommend him to service my appliances every time I need them repaired.
Frankie V,
Georgetown, TX