Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Samsung oven
Patrick was great. Took time to explain what the problem was and why it happened. My complaint is with the process to get the appointment. Long wait times, multiple messages asking for information that had already been provided. Return appointment to replace the part that failed was canceled with no reason given. Resulting in again long wait times and being passed to two different departments to get everything on schedule again. Than again the multiple messages asking for information that was already provided.
Linda M,
Ocean Shores, WADryer review
Raymond was a very professional gentlemen. Come to my house and went right to work… no slacking at all
Tina B,
Ocean Springs, MSNice
Thank you for helpful information. Elisha was very nice and knowledgeable
Yevgeniy B,
Overland Park, KSOutstanding service!
Tech was knowledgeable and professional. I would highly recommend Sears Home Services!!
Karl W,
Shorewood, ILGreat technician
Service was great, and the technician was knowledgeable and friendly.
Preston B,
Noble, OKExcellent Service Call
I got the text in the morning and Brian was right on time. He's an excellent technician diagnose the problem really fast and the service was done before I knew it. The price was a little high, but definitely worth it. Thank you!
Jason S,
Phillipsburg, NJSears, not technician
I filed the claim in April that my ice maker was broken. Promptly a tech came out to diagnose. They ordered the parts to my house which were here within a week. I set the appointment to have it repaired and the day before it was canceled due to missing parts. I tried to contact sears to let them know the parts were here. There is no way to contact. The only option is to reschedule, so three appointments canceled later I had words with the BOT. Finally I get on the schedule to fix and they cancel due to unforeseen circumstances the day I took off work. Still can't talk or email anyone. Three days off work due to last minute cancellations and I get a call from my home warranty trying to sell me another year. No stinkin way!
Holly C,
Morro Bay, CAEfficent
He was efficient , courteous and on time when he called. Great job. Thanks
Robert C,
Valley Cottage, NYIce box
He was very kind and did what he had to do
Blake B,
Prairieville, LABest Tech I've met
Eli had wonderful customer service he went right in and got the job done. I would recommend him to all.
Janice M,
Mcdonough, GA