Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Washing repair
Wonderful. Thank you. Very professional. Very efficient. Wonderful repair man.
Charlene G,
Livingston, TXExcellent Technician
Hamayoon fixed the heating element problem with our Samsung dryer, and also pointed out a previously unidentified issue regarding our dryer vent taking in water from the outside, which was exacerbating the problem with the dryer function. It was definitely a worthwhile experience and his advice was much appreciated. Thank you!
James C,
Springfield, VARaymond B rocks!
While there have been significant frustrations with Sears Repair scheduling of multiple same-day cancellations & backordered parts resulting in it taking nearly 6 weeks to complete the repair, the absolute saving grace is the excellence of repairman Raymond B! Knowledgeable, professional, reliable, kind - Raymond does everything within his power to get the job done as effectively and efficiently as possible - and know that it's done right!!! Thank you, Raymond!! I wish you could clone yourself 10 x's to help reduce the scheduling delays - but until then, definitely worth the wait & peace of mind!!!
Cindy R,
Mc Donald, TNService
I have nothing but nice things to say about Erick. He diagnosed the problem and was able to come up with a solution. Thank you Erick!! However, I am very disappointed with the process of getting a technician to show up for the service call. Your 'AI system ' appears to be in charge!! I had THREE, appointments cancelled for no valid reason by your "AI" bot . I made my 4th call out of desperation . And , after escalating the issue , I was promised by a 'human being ' that they would make sure a technician would show up this timeI He did. You are not doing right by your customers.
Pam R,
Norton, MAGreat!
He knows his job well. Does great work. Thank you
Susan R,
Portville, NYSaul definitely knew how to fix refrigerator
Saul solved my problem. He vacuumed the coils which were very dusty. I never do them. He also offered a solution for the broken ice maker. Saul was pleasant and professional. Got the job done in good time.
Mary T,
Downers Grove, ILRepair on my Samsung refrigerator.
Nice person very professional Very savvy about his job. I would really recommend him to my friends. Did a great job. Thank you very much God bless you.🙏🏼👍🏻😎
Edward S,
Yuma, AZGreat service
David was great. Got everything taken care of and explained what the problem was. He was friendly and respectful. So glad I scheduled with Sears.
Cynthia M,
Sammamish, WADryer breakdown
Kyle was professional from beginning to end. Was able to diagnose and fix the problems in a timely manner. Cleaned up, and offered advice for making the dryer run efficiently. Good person. Good job. Deserves a raise!
Dennis W,
Hernando, FLRefrigerator and Washer
Very professional and explained all issues, parts ordered and schedule of installation once parts arrive. Thanks
Desiree P,
Lemoore, CA