Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
5 stars
The service was highly professional and courteous. I am very happy with the experience.
Cindy A,
Dos Palos, CADryer repair
Thanks for the great service Thanks for the great service!
Arthur G,
Corpus Christi, TXIssue with dishwasher
Bronell figured out quickly why the dishwasher was leaking. It had nothing to do with the dishwasher itself, but rather with a bracket that had become bent.
Richard S,
Sherman, ILGreat repair, terrible online experience
When the repairman showed up, he diagnosed the problem and fixed it very quickly. But the online experience left a lot to be desired. The arrival window was all day, 8 am to 5 pm. In the morning we got texts saying our technician was 2 stops away, and would arrive at 10:30. That changed to 11:15. Then no updates all day, and he randomly showed up exactly at 5 pm. That's not just frustrating, it's costly; I wasn't able to be home that whole time, and needed to pay my handyman to come and wait in the morning. During this saga, there was nobody to call, no human to talk to, no way to find out what was happening. Only a very limited AI bot and an option to cancel or reschedule for another day, when I would have to do it all again. I want to give 2 or 3 stars because of the stress around all this, but the question is about the provider who was great, and I don't want the app's deficiencies to reflect on him.
Niv E,
Sperryville, VADane was fine
While Dane was ok, I really felt I was being scammed to pay so much in service. I will never call Sears again - you lost me, and as many who read my posts.
Mark C,
Saint George, UTSears Home Service
The Technician was honest and explained everything that needed to be done. He was prepared and had the necessary parts to fix the issue quickly.
Daniel O,
Plainfield, ILExcellent
Jason very courteous and knowledgeable. Gave me his honest opinion.
Christy P,
Thomaston, GADavid
Came in, did the work quietly and cleanly. When done he explained what was wrong and how he repaired it. Great job.
Aurora P,
Escondido, CAFabulous!
Johnny and his trainee were very professional and respectful. Highly recommend! Service was fast too. We didn't have to wait forever for an appointment.
Nancy T,
Lexington, KYGreat service!
He did a great job and was very thorough in his explanation. We appreciated how easy and quick it was to get an appt and then he showed up on time and we really trusted what he had to say.
Jessica W,
Ann Arbor, MI