Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Very nice young man.
He came and immediately started working, determined the issue. The repair parts cost was more than getting a new dishwasher. But he was very nice and understanding.
Randy S,
Evansville, INGood experience
He was very helpful and solved the problem. Communicated well.
Rinkesh P,
Madison, ALIt's fixed! He's great! SEARS is impossible.
He's terrific, very competent. My big problem: SEARS is impossible to deal with. This is the 4th visit in a month. It is impossible to get a human on the phone, even when they say do you need to talk to a human, they don't connect you to one. It is all AI and it is insufficient. 1. Friday 8/15/25. Replaced pump. It was clogged. Different technician. I called to say it was still broken. 2. Part was ordered on Wednesday 8/20/25 and arrived Thursday. The record was not updated to say that I had the part, so I kept getting appointment scheduled and waiting but nobody showed up. It turned out to be the wrong part when the technician arrived on the following Monday 8/25/25. He ordered a different part. 3. Right part but it needed 2 technicians to move the stacked washer/dryer and only one came. That was the day after Labor Day, Tuesday 9/2/25. 4. Today 9/5/25. Supposed to be here 8-12. I had to cancel an appointment in the afternoon and wait. They arrived after 2:30. Very nice men, competent. It's finally working. Four weeks from the first call.
Deborah B,
Pawtucket, RIDryer repair
Very professional tech quickly assessed the problem and got us taken care of
Frank F,
Kingwood, TX5 stars
Great job. Thank you for your help with the washer
Scott L,
Oxford, MSGreat service!
John was punctual, communicative, and diagnosed the problem quickly. He even had the part with him and was able to fix the issue same day.
Desiree K,
Bloomington, INFantastic
Oj was very professional and extremely pleasant. Provided excellent customer service!
Lola F,
Jacksonville, FLGreat friendly service!
James, was friendly and professional and was able to diagnose the issue with my dryer very quickly. I would highly recommend him!
James B,
Tyler, TXGreat knowledge and wonderful to work with!
Don arrived right on the time he had stated he would be at our home and dove right in to the job. He is a true professional and a pleasure to work with! Another successful repair!
Bryan S,
Bellingham, WAFixing a potential disaster
Philip came out today. He noticed that only one of the parts were sent where there should've been four parts sent. He quickly found the rest of the parts on his truck and repaired the problem within minutes. He's a great technician and I would gladly welcome him anytime into my house..
Doug B,
Pittsboro, NC