Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Dryer repair
Sloan was very professional, nice and helpful. He was able to fix our dryer quickly and efficiently. All at a good price. Thank you Sloan!
Sarah H,
Los Gatos, CASamsung Refrigerator Not Cooling Properly
Made an appointment online with Sears Home Services regarding my less than 9 year old French Door refrigerator not cooling. Patrick was assigned for the repair diagnosis. He was able to determine that the problem was a fan not working properly. He provided an estimate for the repair and I almost fainted. The cost of a new unit is so high I approved the repair. The part was sent to my home and an appointment was made for the installation. Patrick installed the part and, at least at the time of this writing, the refrigerator is cooling again.
Howard H,
Port Arthur, TX3rd Time but finally fixed
The prior technician, Jerome, failed to properly install the new ice maker assembly. This was Bruce's second visit to our home for this problem. In October he didn't feel a new assembly was necessary and replaced a baffle and tray. That didn't work. Months later Vaughn ordered the new assembly and Jerome came at 7 p.m. one night to install it. Well that was a bust. Bruce came, corrected the mistakes made, reinstalled the assembly correctly, defrosted the ice frozen in the area where the water enters the ice maker and voila, the ice maker works again. Our major complaint with your company is the lack of ability to speak to a human and the long service time window given with multiple changes pushing it back by hours upon hours. This practice is not good customer service at all.
Andrew C,
Metairie, LASamsung oven
Took care of our problem greatly ! Fixed in no time
Linda D,
Camdenton, MORepair of refrigerator
Miguel did wonderful! He listened and helped. If Sears would allow the previous person to return to the customer that would be good. We had so many people that nobody knew what was going on with the repair. Thanks to Miguel, it finally got taken care of!
Priscilla S,
Winnebago, ILSamsung washer repair
Bob was so professional yet down to earth. He knew exactly what he was doing and was honest and up front about pricing. Bob was so friendly and also empathetic to our situation! Bob is the real deal! I wish every service person was like Bob!
Samson T,
Butler, PALito refrigerator repair
Awesome staff member of the repair crew! Thx for your service today, Lito!
Judy R,
Westerville, OHCliff stretching
David did an outstanding job other than not getting there until 5 o'clock if that's not his fault but he did a great job very friendly made sure I was happy everything was working. I couldn't be happier.
Cliff S,
San Antonio, TXSamsung Washer
James was on time and professional. Very informative and pleasant
Mac B,
N Las Vegas, NVExperience
Rich Made quick work of the problem and advised us what to do if the problem recurred
John R,
Greenwood, DE