Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.5K
Average Rating
4.7/5
Very good.
The service technician was very good, but my experience with the scheduling has been extremely frustrating. I have been without the dishwasher for more than two months.
Milind R,
Warsaw, INGreat quick work
Price for labor is so high!!! Yikes! Good thing I bought the appliance protection plan!
Kari A,
Gardner, KSThe technician is great, the service support isn't
The technician has done well, and has informed us each and every time he's arrived. The customer service support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.
David P,
Natchez, MSHelpful
Jim was very informative and helpful! We now have a working oven!!
Cheryl M,
Reedsport, ORHappy Customer!
Technician was very thorough . He explained and fixed the problem. So happy, I can finally stop going to the laundromat. Thank you, Ken!
Rosemary B,
Tullahoma, TNWasher and dryer
He was great he took his time and was very respectful
Maxine J,
Colton, CAEvaluation
He was great! He did his job very professionally. Great job Jonathan!
Guadalupe L,
Kingsville, TXService
Excellent, very professional and knowledgeable. Very positive experience, hope to get him again.
Karolyn M,
Cheyenne, WYExceptional
I was very surprised and happy when I was able to book an appt for he next day. But more so when your technician ERIC showed up n time and diagnosed the due. He ordered the part and it arrived in two days AND then he came back the next day. Stove working beautifully now. Sears you're doing something right. The service you provided from start to finish was EXCEPTIONAL!!! The tech was great. He claimed everything and took time n diagnosing the problem. He knew his stuff and worked quickly and was helpful in assisting us. Thank you Eric for all your help.
Athena V,
Milford, DEGreat work!
Kevin did a great job pinpointing the problem with the ice-maker and installing its replacement. Was very friendly and very professional!
Louis D,
Rochester, NY