Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Refrigerator repair, Robert
Robert was friendly, professional and thorough. The parts arrived two days early, so Robert was able to service our refrigerator 5 days early.
Karen D,
Flagstaff, AZDryer repair
Thank you so much for getting my dryer fixed efficiently
Jeff H,
Louisville, KYSal is awesome!
Sal is very knowledgeable. He immediately knew what the issue was and took care of it in a timely manner. He was on time and answered all the questions I had. Thank you Sal!
Silvia Q,
Winchester, CAClothes dryer repair
Great job . Tech was very knowledgeable. Thanks for the clean up.
Wayne M,
Atwood, OKProfessional
The technical was professional and kind. I recommend him. We will use Sears Repair in the future.
Donald S,
Natchez, MSErick provided excellent service.
Erick visited our house twice for service and was courteous, professional and communicated well before he arrived and during the visit. The parts delivered for the first appointment were incorrect so he returned them and had the correct part shipped for the 2nd appointment which went flawlessly. We now have a working working freezer and ice maker. We also have two curious and friendly cats and Erick was very good with them and they definitely remembered him on his second visit and rushed over to say hello when he arrived. So I think the cats wouid give him 5 stars to. I wouid be happy to have Erick service our appliances in the future if needed. My biggest issue is that Sears does not have any way for you to speak with a customer Service representative on the phone when I had concerns over the status of the 2nd visit because there was no update to the ticket with the new replacement parts that were ordered so I could nkt track their delivery or know if I was waiting for a second part to arrive. The website and automated attendant can only provide so much information and sometimes you need to be able to speak with a person, especially if someone is having to take a day off work to accommodate the service visit and not been able to make sure everything was ready for the 2nd appointment because the information needed was not updated or included one the website under the ticket number. This is a Sears issue and has nothing to do with the excellent service provided by your technician Erick.
Timothy H,
Natick, MA5 star
He was professional early riser came early called me . He was very detailed oriented about my fridge problems and process
Felicia L,
Katy, TXDryer fixed
Erick was very friendly and performed a quick service. Thanks!
Michael G,
Sherborn, MAtechnician
Nick was a great service technician, a kind and easy-going person.
Luis G,
Castro Valley, CAThank you
Chris was thorough and efficient. I would have him back anytime.
Marcia W,
Wentzville, MO