Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Samsung Washer Repair
Mr. William was highly knowledgeable and professional. He promptly identified and ordered the replacement assembly and installed it in a short amount of time. He was definitely a life saver.
Christopher T,
Clovis, NMGreat experience
Derrick was knowledgeable, respectful, and very considerate of my home. Great experience. No complaints.
Andreas J,
Hampton, VAGreat service
James was very fast in diagnosing where the leak was coning from. Would use them again!
Mira S,
Las Vegas, NVService provided was great, customer service was terrible
I want to be clear that Jim and Dino were great. I have nothing bad to say about either of them. Having said that, we went from considering signing up for your home warranty service to swearing never to use your service again. We had the opportunity to move our appointment up from Tuesday the 25th of November to Saturday the 22nd between 1 and 5 pm. I knew that by doing so, we'd be at the end of the list of appointments. However, when Saturday came, no one showed up. We never received so much as a call or a text, just silence; at 9:45 that evening, we assumed it wasn't happening. Since we'd now lost our slot on Tuesday, we had to wait until Black Friday to get our dryer repaired, during which time we were unable to do laundry. Because there is no customer service number or email, there was never anyone I could talk to about what happened, or how to make it right. This not how to run a company.
Justin S,
Kansas City, MOVery knowledgeable technician
Very nice and polite. Professional. Knows what he is talking about
Tim N,
Lakeville, MNRefrig Service
Tom did a great job. He was friendly and courteous and got the job done!
Shirley D,
Conway, SCFirst rate
Jake did a great job and was very polite & considerate.
Juanita M,
Newburgh, INAmazing
Raymond is a very friendly and knowledgeable technician. Thanks for sending an amazing guy.
Cassandra L,
Palm Bay, FLThank you
Thank you for your time and educating me with the questions I had. Thank you for calling my warranty company and letting them be aware of my issue.
Kerri K,
Rehobeth, ALFive stars
It took long enough but the ice maker is working
Jeanetta J,
Memphis, TN