Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Washer machine repair
Really good service provided. Parts on stock and repair was done same day. Thank you !
Javier H,
Carolina, PRService Feedback for Technician Eli
I would like to commend Technician Eli and his apprentice for the outstanding service they provided during their recent visit to our home. Both individuals arrived promptly and conducted themselves in a highly professional and courteous manner throughout the appointment. They performed a thorough technical evaluation of our Samsung dryer, carefully assessing the issue we were experiencing with stains on our clothing. After a detailed inspection, Mr. Eli clearly explained that the cause of the staining was not related to the dryer itself. His explanation was knowledgeable, honest, and easy to understand, which we greatly appreciated. Mr. Eli and his apprentice demonstrated excellent expertise, professionalism, and customer care. Their integrity and willingness to ensure we fully understood the situation gave us great confidence in their service. Overall, this was an excellent service experience. I highly recommend Mr. Eli and his team and would gladly welcome their assistance again in the future.
Gregory J,
Tyrone, GATechnician
Much more knowledgeable than last technician .and was very friendly
Paula B,
Houma, LAWasher fix
Very pleased with Antonio S. He was very efficient, pleasant and got the problem fixed. Will request in the future.🙏😇🕊
Laurel B,
Oakville, CTWashing machine
Arrived and with in about 1/2 hr had washing machine up and running through it cycle.
Joseph V,
Ephrata, WAVery efficient
Found problem very quickly. Well done. Nice techs. Not much more to say. I needed to enter more words to validate this survey. Survey is kind of stupid.
Claus S,
Norwich, CTTechnician was great. AI scheduling not so much.
Jonathan was friendly , efficient and knowledgeable. We appreciated his work and enjoyed working with him. The AI scheduling was ridiculous and doesn't seem to factor in the distance and time for the technicians to get from one place to another. I hate not being able to speak with a human. Not happy with SEARS for going the AI direction and as such may be looking for a different home repair company.
Karen W,
Visalia, CAWasher repair
He called on his way to let me know, he was very efficient, and very polite.
Jill R,
Rosedale, INDryer repair
Took the time to really assess the situation and figured out. Excellent
Mitchell B,
Covington, LAFridge Repair
Was excellent technician. Very knowledgeable and professional. Explained everything very well.
Heather B,
Pine Mountain Valley, GA