Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
18.6K
Average Rating
4.7/5
Freezer door replacement
Great service; technicians were on time and took care of replacing my Samsung freezer door which was leaking water from the handles. Problem was resolved and freezer is working with no water dripping from door handles. I only wish they could take the old door to the dump as it is very large!
Janice Q,
Hilo, HIOutstanding Service
Mr. Ahmed arrived to my house on time as scheduled to fix my dryer. He has done an outstanding job. He came well prepared with all the needed parts and completed the work in one visit. Thank you very much for providing excellent service. I look forward to using your service in the future if needed.
Martine C,
Homestead, FLTechnician
Norman is a friendly & efficient technician. He solved my refrigerator problems in a timely manner. He deserves 5 stars.
Iris M,
Honolulu, HISAMSUNG MOTHERBOARD
Thomas was very pleasant and installed the board. Now some 6+ hours later, the refrigerator is still not working.....
Ellen M,
Conway, SCKnowledgeable
Morris immediately diagnosed the issue and was able to confirm with assurant on what needs to be done to resolve the issue.
Nora T,
Hermanville, MSVery good
very good service and on time that schedule says works fast
Sheyla R,
Yacolt, WAAwesome job
Great customer service. He knew exactly what he was doing and he was explaining what he was doing while he was working. I highly recommend him and if I need work done in the future I hope he will be my technician.
Joshua S,
Murfreesboro, TNGreat service
Communicated time of arrival, super respectful and cleaned up after he was done. Was efficient and got the repair done in a timely manner. Thank you
Natalie W,
Miami, FLExcellent communicator; detail oriented
Frank arrived on time. Very courteous, respectful, pleasant, and aware that he was in someone's house. Details like taking extra time to clean his shoes before entering was appreciated. He's been doing in-home service for Sears for 16 years. Experienced and knowledgable about all aspects of automatic washer repair. Well spoken, he was able to advise us on the huge question of "repair or replace?" and offered helpful tips on brand familiarization (capabilities, warrantys, longevity, maintenance costs, etc. from a repair tech's perspective) to how-to-proceed effectively. Ultimately, the service call was terminated as we decided the better alternative was replacement, so I'm unable to address issues such as an actual repair; whether or not necessary parts were on the truck or would need to be ordered/backorder/followup calls/etc. Frank left behind no mess – no greasy handprints, no muddy footprints, etc. for the customer to pick up.
Tom F,
Newbury Park, CAGreat work
Quick, friendly and professional! Did a great job and left everything clean.
Colin B,
Chantilly, VA