Riding Mower Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.5K
Average Rating
4.9/5
Tractor repair
A little late but service was ok. Throttle not adjusted properly
James H,
Chesterton, INPlease fix me
It took weeks to get my tractor fixed and my steering still isn't right
David M,
West Berlin, NJJames Lange
Marvin was GREAT! Knowledable and pleasant. Your charge is RIDICULOUS for a 25 minute service call!!! Prorated that is about $500 an hour. Who gets that?????
James Lange,
Richmond, VAMower service
Mower won't start now. Ran for a bit and now won't start
Jones R,
Tega Cay, SCCustomer Service
Christopher was professional and could work on my mower next time. However, your computer for customer interface and scheduling sucks. It is next to impossible to get to a live person. I got the feeling you are trying to hide from the customer. This is reinforced as the e-mail receipt does not list a company address or city of operation.
Paul S,
Riverside, CAKyle is a very professional tech but
I think it's not the Technician fault when the management is scheduling his route daily or managed by a computer sending messages of estimated time that is not real, when hours pass and no show up. scheduling from 8 to 5. I think it's wrong having people waiting all day for the visit. too many reminders to the schedule but failure of shown up on estimate time from 9.55 to 11:30 Am but show up at 6.20 Pm
Mirna A,
Ocala, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755208411966
Tech review
Not very friendly
Linda W,
Galena, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726268753885
Unhappy customer
All was well after the service. However I am in the middle of mowing My lawn and the mower dies and Will not restart so here i am stuck in the middle of a five acre lawn with a tractor that Will not start. I need a tow truck. Not a happy customer.
David G,
Ellenwood, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725580989060
Multiple problems
I had two previous service call appointments cancelled by the servicemen scheduled to come out to change the oil in my riding mower. On the third scheduled call, Cass came out as scheduled. Unfortunately, Cass didn't have any oil on his service vehicle. He did have the oil filter at least. I had to go into town to buy oil. Once he had the materials, the oil change went fine. Then software issues prevented me paying by check. Ultimately Cass got the credit card payment system to work. You guys need to step up your game. Vehicles should be stocked with materials expected to be used during the day before the technician leaves in the morning. As to the previous cancellations, I can't think of any legitimate reason for this to happen. When the original two appointments were cancelled (by Sears) I was not contacted to reschedule.
Eric P,
South Lyon, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724971324147
Service on my Craftsman lawn tractor
My lawntractor is still not running. I bought a new battery , had the oil and filter changed as this was the diagnosis.
Rubby M,
Justice, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724794502039