Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Home warranty repair
He provided little to no assistance in resolving the issue.
Valerie P,
Norfolk, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738026878700
Not happy
I called you to diagnose a washing machine and told you it had stopped in the middle of a wash cycle a week ago. The gentleman came out, found our lines were frozen and just left and I was charged for the call. I don't mind being charged for the call, but he just assumed the frozen lines were the issue and he didn't even test the switches or anything else. I expect that when the water lines are thawed, if the washer still doesn't work, someone will come back and do the work I paid for. The water lines weren't frozen when the issue started.
Audra A,
Aztec, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738026292412
Oven repair
Our oven went out before Thanksgiving. The oven repair man finally came January 22. Unfortunately, the oven is not working right. The thermostat is not working. It takes a long time of playing with the temperature before I can get the right temperature. Also the timer is not working correctly.
Kenneth C,
Blue Rapids, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738022716526
Nice guy but didn't fix issue
As soon as I put a load of laundry back into the washing machine, the same issue came back. Edward was nice and respectful but the issue was not fixed
Lindsay D,
Newtown, CTCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1738017115213
Refrigerator repair
Not satisfied. No clue of problems. Give too expensive quote
Damji J,
Laurel, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737844650123
Worst
Fridge is in worst condition with Er rf message. He came to fix something and damaged another thing.
Juan J,
Caguas, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737844585513
Never showed up
I have been waiting 5 days for the technician to show up, 45 hours waiting for a no show. What kind of busy are you running. Very upset. I spent a lot of money on my washer and Sears warranty. Why do you treat your customers like this?
Roosevelt M,
Philadelphia, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737844590507
Not helpful at all
Delayed all day, finally came right before 5PM. Did not diagnose the washer. Smug attitude. Do not come to my property again. He falsely reported that the washer was fine & it is definitely not working. Why make us wait all day and when you get here, you did nothing at all. Ruined our entire day & night. DO NOT RECOMMEND. I would have gave 0 stars, but that was not an option.
Jose O,
Yuma, AZCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1737844557497
horrible and disgusting
Horrible and disgustingHorrible this person should not be allowed into your house
Hilton M,
Jamaica, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1737766568630
No Service
Dave came and left without repairing my refrigerator!!!!!! He stated to had to be at least 60 degrees in the garage to do the repair that I've been waiting for over a month to get fixed.
Michelle G,
Maple Heights, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737758927530