Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
0
Had no experience with this person on 12/24 /2025 never showed up for appointment and the part for my appliance never arrived lost all food in Refrigerator and couldn't prepare for Christmas dinner or prep food no where to store it Christmas Day disappointed
Andrew V,
Memphis, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our service es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766735993750
Not happy
I didn't feel like the gentleman even wanted to be there he seemed. I don't feel confident that I need what he said since my washer isn't that old . Not happy with the service
Lisa P,
Modesto, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766627270095
Washer Repair Incomplete
Service tech replaced belt on washer but did not test to see if it was operating correctly. I am still getting the same error code "Check the Tap" as before. Unit is still not operating. Repair incomplete.
Robert W,
Decatur, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766627255881
Please revisit
The pump was not installed correctly, please revisit to reinstall a new pump. Water got everywhere. This is the second time this has occurred with two different technicians. I would like a refund or fully compensated follow up visit.
Nathaniel B,
Richmond, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766627239879
Useless
This guy goes by either John or Albert, who know what his real name is, He knew what the problem was, but didn't want to reach out to Kitchenaid and find a simple, inexpensive part, but rather have us buy a $1100 new refrigerator door. Needless to say, if this is what Sears repair is all about, stay away. No wonder the brick and mortar Sears stores are no longer, business practices like this are the reason why
Christopher M,
Milford, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766627217356
Non responsive technician
John came to our house thru Choice Home Warranty. Told us that he needed to order a part. Well, as of today, 5 days later, he still has not submitted any diagnostic info to the warranty company get approval. I've tried to reach out with NO RESPONSE from him or the company itself. Email gets bounced back as undeliverable. Terrible service. I'm a disabled senior, it was 48-52 degrees in my house. The pain exacerbates my disability causing much more pain. Stay away from this company at all cost.
Tammy, R,
Phoenix, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766626733283
Unsatisfied customer
An authorized repair was not completed. A technician refused to install all approved parts, removed four warranty-authorized parts from my home without consent, and was unprofessional. The repair remains incomplete. The technician demonstrated unprofessional and rude behavior towards the previous technician and myself.
Alicia G,
Spring, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766585488698
Didn't follow up
We were told a report would be sent to home warranty and it was not sent. I called choice and they stated they never got the diagnosis. I have called sears and am not able to speak to a live person. At one point I did and was told it was sent to Choice home warranty yet it was not.
Cara L,
Palestine, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766585528646
Poor customer service
Technician only cared about replacing an ordered part, but cared less about what the customer asked to looked at the appliance, replying "let me do my job". Sears has sent 4 different technician and the appliance is still broken.
Carlosernes A,
Weston, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766585404505
Bad Service, Fraudulent Form
After the first service engagement, I called and also left a Google review that our service technician, Rolla Stout, showed up at our house under the influence of drugs/narcotics. His repair did not work and after a week, our fridge broke again. I requested another service from Sears Home Services….again, Rolla was our technician. This time, he fraudulently filled out the Damage Waiver form saying I declined to accept it, texted me saying I denied it, and then cancelled. I took PTO from work to be home and this is what we received in return. I cannot speak loud enough to urge you to NEVER use Sears/A&E Services.
Carl H,
Mead, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1766623395153