Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Terrible Experience
After five, yes, FIVE no call no shows, with no notice or explanation via text/call/email, he finally showed up only to do the job wrong. According to the tech that had to come back out to fix his mistake of welding the piping shut so the Freon would not cool my fridge. This cost my a total of 5 months of not having my freezer. When I attended to complain via phone, I was meet with only AI and NO way to talk to a live human being about the problem. I understand using AI to filter out basic calls and resolve basic problems, however, there still needs to be a human to reach at the other end, if needed. Sears, do better. Your company used to care, but after this episode of disaster, I can no longer say that about your company.
Caesar J,
Brocton, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767045387709
Refrigerator
15 minutes after he left problem started back didn't give me a a clear diagnosis
Sonia B,
Flint, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767057589130
Horrible service. He left without even fixing my appliance.
We had a horrible experience a few minutes ago. The technician Noe did not bother fixing my appliance. I gave the fridge's brand name through the phone. He is currently parked on the next block. I am going to contact the BBB to file a complaint against your company.
Jennie G,
Cudahy, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767057573346
Never showed
I waited from 8am to 3pm at the home. The technician never showed. I attempted to call at 3pm and the message said the mailbox was full and could not accept messages. It is now 3:28 and there has been no contact with me from the service agency or the technician.
Hannah D,
Dover, DECustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766788003097
Washer is still broken
I called to get someone to come back out and fix the washer since it is still broken. I was told I could not schedule a service because the service call is still open even though Angel was here three days ago. I was told I would be contacted in a few days to figure out the next steps in getting my washer fixed. This is completely unacceptable. I have paid for the service and the service contract and I have nothing but aggravation and a broken washer.
Allison K,
Phillipsburg, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766795575174
Still not working
Our technician said it working fine, but when we went to run it, it won't even spin anymore
Jennifer B,
Waco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766788124657
None
He didn't not do anything, he said Sears do not change bulbs for fridge anymore, and that was for the appointment so sad,
Corral S,
Mount Vernon, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766792874525
No show
Honestly in the beginning i didnt mind the 20 plus times they rescheduled me but i do draw issue with them marking tech on site when i am home and no one has shown up and then they complete my work order. I will now have to open another ticket again to continue trying to get my hvac fixed. Every time i have to reference the previous 4 closed tickets to get them to see the trail of trying to get this unit fixed right. Not a fan of the hoops to get a reported issue in May repaired.
Jason B,
Peoria, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766788160122
washer repair
i was ripped off did not try repair my machine
David R,
Zelienople, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766791544913
Technician verses Sears Automated System
Ryhen, was nice man, diagnosed the issue, then gave his quote to repair our Bosch oven; $668.00. Which he said $435.00 for labor. I ask him how long to replace once he got the part, he said an hour once he received the part in 7-10 days. Really??? Attorney prices??? We were scheduled for 8-12, he arrived @ 3:50, my day wasted waiting. The Sears automated system flat out sucks. Bottom line we contacted The Appliance Company, they found the part locally, came out next day, completed the job for $390.00. Labor $200.00. Will never use Sears again!
Michael S,
Star, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766791497997