Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Never showed
How can I legitly rate if services were never provided The technician was a no show no call since the beginning of 2025!!
Shenan H,
Hudgins, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767138818133
No stars
The technician came to my house, looked at microwave and said since he couldn't see the serial number they can't work on it and left. I'm highly upset. I have 2 special needs kids and I need my microwave to heat stuff up. This policy is ridiculous. You can clearly see what is wrong with the appliance. And we looked up the serial number but apparently they can't used it. They need to see it on the appliance. I told the tech to take the microwave down and look behind it for another sticker but he said he couldn't because he didn't have the right tools. So no help from Sears.
Nycole A,
Baytown, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767138669631
Never got out of the truck
I have never been more frustrated with a company. The gentleman called to let me know that he was on his way. He got here. He called me from his truck to figure out where to park. I gave him that information. Then he started asking questions about where the condenser was there this was before even getting out of the car. He's trying to assess whether he even wanted you pretty much saying oh I didn't see a place like this before last week and it was on the roof. I said well you've done a brownstone before and he said no I said OK well then if this case, let's just cancel the appointment you obviously don't want to do it so have a good day.
Jill S,
Phoenix, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1767138783279
Furnace still shutting off
The Technician showed up, tested a few connections and said everything was fine despite me referring to a prior technician's suggestion of replacing a component. My home is now freezing and have to battle Sears customer service vs. Choice Home Warranty customer service. Wish me luck!
Aron E,
Whitewater, WICustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1767133977303
Dishwasher repair for the last month and a half!Warranty job
LAST 3 appointments. DID NOT SHOW DID NOT CALL!!! Would not recommend. Sorry customer service!!
Peggy M,
Sparkman, ARCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767133924497
Didn't know what he was doing
Tech wasn't very personable - talked like he knew all and i knew nothing. He was reading the manual as he was trying to fix it and also didn't know what was going on (like he didn't read the service ticket before coming out.) He couldn't tell me why the door locked and stayed locked, he just unplugged it from the control board and "reset" it. Washer didn't work after he left.
Kyle S,
Normangee, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our service es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767076890102
HELP
Washer still doesn't work. Same thing happened 6th repairman showed up replaced a part that didn't need replaced. Didn't stay for the full cycle, washer stopped at the spin - again. We keep getting the uL response as usual. Obviously the problem is deeper than some part they keep replacing - its the brains of the machine, but no one listens or makes the effort to figure out the real problem. Very disappointed, will probably post on yelp to not use this service.
Tracy S,
Overland Park, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our service es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767076821773
poorly served
Terrible service, he didn't send the damage report to the insurance company, and the company doesn't want to pay for the damages and now they want to send another technician.
Juan M,
Stony Point, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767045547985
Bad customer service
He came in a dust off something and didn't want to answer questions. We wanted to know about the Thermastat that Sears had someone to put in for us the laet time. He was rushing I hope that he fixed it. We will see
Traleeta F,
Waldorf, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767045459301
Drainage hose and not turning on
The washing machine the problem was the drainage hose. It was leaking and needed a replacement. He took to 2 hours to replace the hose. Now the washing machine won't turn on anymore. When he finished the job he did not give me the work order.
Socorro F,
South Gate, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1767057634858