Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
169.2K
Average Rating
4.7/5
Horrible Experience
The service provider did a great job installing the item. The issue was the time it took to get the repair completed. My refrigerator went bad Dec 31, 2024. It didn't get repaired until Mar 3, 2025. When the part first arrived it was broken and in worse shape than the one that was installed. It had to be reordered. I had my appointment rescheduled no less than 6 times. Never until the day of the appointment so I had already taken off work to wait at home from 8-5 for the repairman. That was 5 days of leave wasted!
Terri O,
Florence, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741729881531
Machine is still broken and overflowing
We need yall to come back out asap. The machine still isn't working & keeps overflowing.
Brandon C,
Magnolia, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741728964536
Door the oven was not properly fixed
Well the window to the oven door was replaced the door was not assembled correctly and now does not close appropriately.
Moshe R,
Baltimore, MDCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1741728828674
Quick curtious service
I had two techs work on my dryer. One came out to diagnose the problem and one came out to complete the repair after parts were ordered and delivered. I would definitely refer this repair service to friends and family.
Tim G,
Pueblo, COCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741728786981
Ice machine free standing
Rhyen is excellent!!Jake is excellent Sears warranty service is a failure!! I started in August 2024 with warranty service visits. I am now in February 2025 and my ice machine is still not fixed and the tech told me and Sears. They have replaced everything in the machine and it will not work. It needs to be replaced! How many visits does it take for you to understand that. Then I can not reach a manager by phone or anyone who will not put me off. I tired of this I want my ice machine replaced!! Connie Maus
Connie M,
Meridian, IDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741649958284
Verna
The service technician showed up when it was an inconvenient time for me. I had a scheduled appointment from 2:18 to 2:48 PM. The service technician was unable to resolve the problem. Advise to reschedule if leaks again.
Verna H,
Cheektowaga, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741643507495
Not good
I had a very hard time understanding him. He banged around on my brand new unit. Finally started taking it apart, struggled with that. Said he needed someone to help him. I called a friend to come out and help your service tech. Ridiculous. My friend discovered the problem.
Diane T,
El Dorado, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741643438209
Terrible. Shut off my gas
I just confirmed he had no right as a service tech to shut my furnace off. Certified technicians worked on it Friday and did not detect co2. I called them after tech left, they verified he had no authority to do that especially in an occupied home. They have serviced Pulse units for 37 years and if they felt there was an issue they would have red tagged it and shut it down. I still have no remedy, for a person to walk in and right from the start say "I already know what's wrong with it", and not tools to pressure test it or do anything was a complete waste of time and now shut the gas off to my furnace in my occupied home. Well that's putting me and my family in danger and based on what? Nothing, no testing or dismantling any part of the unit.
James S,
Circleville, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741642446930
First experience experiences I've ever had
Not call ahead did not wait literally drove around the corner from my home and certified that he had been here and closed the account. In order for me to even get him back I cannot even talk to a human being. I had to go through all the electronics to Resubmit for new service technician and it's a whole week away. Best thing you can do is stay as far away from this company as possible. I know I sound like a sour apple, but to do with the service man just did fall under the worst experience I've ever had with a Service company.
James D,
Quincy, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741642367036
Refrigerator still not working
Last week i had a repairman here to fix a cooling issue with my kenmore refrigerator. It worked for an hour or so and now the same problem. The part evaporator fan needs to be replaced. Please contact me.
Bob M,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741642352536