Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Refrigerator
Very disappointed. It is going on 2 months since the original problem, 3rd attempt to fix the refrigerator, and it's still not fixed. Sears keep changing technicians each time. 3d technician came on Friday, put new control board and left, and it didn't fix the issue. We were left without a refrigerator for the weekend. New appointment scheduled for Tuesday.
Yelena S,
Oak Ridge, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492189703
Washer
Washer still making loud noise and drum is rubbing clothes aren't adjadating right.
Russell S,
Westland, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492165694
technician didn't know what was wrong
Dishwasher is making a loud, horrible noise that it hasn't made in the 20 years we have had it, and the Sears repair guy heard it and left without fixing it, saying some dishwashers just make loud sounds. After 20 years, I think we know what this one is supposed to sound like! Totally useless.
Darlene M,
San Jose, CACustomer service response - Dear Darlene thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492177511
Josh
The tech was friendly but never checked my washer just quoted me over 900.00 for parts. He didn't even turn it on to verify the problem
Amanda P,
Locust Grove, GACustomer service response - Dear Amanda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492144186
Not satisfied at all.
My first experience is with trying to make an appt to utilize my maintenance agreement. Not an easy task. After being sent to 3 countries mind you... i finally give up and accept an appt. Surprised that I got a maintenance appt. for my heating and cooling on a saturday. I said, are you sure a "Sears" tech is coming ? They reply yes. So this saturday i get the text that they are on their way. I see a A & E truck park on the other side of the street a house away. Why? Like I cannot see A&E logo ? I told the tech I moved my vehicle so you could park in front of my house. Please move your truck. He comes in with nothing... not even a screwdriver. My first question to him is. This is supposed to be a heating and cooling maintenance call. He says it's only cooling. He said he could check the heating. I turn the heat on. He opens up the door to see the furnace burners. It's working. That was about it for the furnace. Next step the A.C. So I go with him outside to check the unit. I asked him aren't you going to get the debris out of the system ? He says no. Do you have a garden hose ? Yes as I point to the spigot and the hose. He washes the outside of the unit. Never checked anything. Am I happy with this tech. Absolutely not. I am tired of calling other countries when i should be able to talk to someone in the USA. That is where I live. I would also like to have a tech that is SEARS & sears only. No more A&E or H&H. To get a new clothes dryer per my contract, you left me without a close dryer for over 3 months. This is not satisfactory ! I am done with sears for good. I will try to at least get a sears tech to check the refrig and stove/oven before my contract is up on 1/5/24. Another thing, after keeping a maintenance agreement all these yrs. and now in 2024, you are no longer replacing items per my contract. How convenient is that. That is the reason I persevered with Sears in the first place.
Janet H,
Somers Point, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492557540
Not happy
David the technician was fine. Your time frame window is absolutely ridiculous ! 8 to 5 so a person has to stay at home the whole day!!!! Unacceptable!!!! And your prices to fix a washing machine are ridiculous!!!! 800.00 !!!! My machine to be fixed is 3 years old and I bought it at sears!!!!!! Outrageous!!!!!
Kathleen C,
Attleboro, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492577747
Completely bad experience will never hire again
We weren't sure if the technician knew what he was doing or if the diagnosis was correct. He wanted to replace everything because he didn't know what was going on. We didn't go with the repair analysis because I didn't want him in my house anymore. He didn't really know how to test water to the fridge and kept guessing as to whether water was getting there. I would have normally paid the repair but did not want to deal with your company anymore. Advice: concentrate on what customer wants, a repaired refrigerator not a home warranty. The effort should be to know about repair and diagnostics. Completely unsure of the parts would fix the problem. I can't believe I wasted time and money and still don't have a working refrigerator
Mike A,
Westlake, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492081931
Very Adamant, reckless answering to the customer
Very adamant and irrelevant answers when I ask questions to him, unprofessional manner. Sears Technician - Very bad to your business. My rating is Zero Star
Sravan Reddy,
Metuchen, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697492065935
Unbelievably irresponsible
I had my dryer timer and button replaced. Technician moved it away and by doing so disconnected vent. He proceeded to replace the parts and when done, turned the dryer on and said all is done. Only after I stated that nothing is coming out of the vent outside, he said "oh, you'll have to either do it yourself or call someone to re=contact the vent ". After questioned why would I have to do that, he said it's not correctly installed. I explained that it was professionally installed and had functioned until he disconnected it, he stated that he's not an instalation technician. When my husband insisted on him leaving the dryer in the state that he found it, he got his colegue (who was seating in the truck entire time) and they together contact it in such manner that it's just barely connected. Air is blown all=over the laundry under & behind the machine. They left abruptly just saying it is done. No goodbye or anything else. All of the lint that was stuck behind was left allover as well. Unbelievable irresponsible and awful service =man manners. I'm shocked to what degree of rudnes was displayed. Previous technician who had diagnosed the issue Mike was great but one, oh boy what a disappointment.
Mia S,
Mchenry, ILCustomer service response - Dear Mia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492081849
Stove PM
This was supposed to be a PM for our stove, perhaps he did what was required but ALL that was done was to turn on the burners and start the oven. There was NO "maintenance" done. When I said the oven door was streaked from between the glass, he said "that happens all the time and you have to take the door apart to clean it". I think it was a useless visit as we already knew the burners and the oven worked
Stephen G,
Imperial, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492638507