Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dissatisfied
The technician never called or showed up today. This is the second time it has happened. I should not have to pay another service fee because Sears sent the wrong part to begin with. This has been the biggest debacle ever. There is no "live" person to speak with on your ridiculous automated phone system. I'm very dissatisfied and will end my service agreement if this is not rectified.
Joy F,
Farmington, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697579080454
Terrible
The scheduled time for my service appointment was between 8am and 5pm. The tech called at 3:30pm and said he'd be at my house by 4pm. I told him I wouldn't be home until 4:15. He said he couldn't wait. I reminded him the appointment was from 8am until 5pm. He told me that's not how it works. I told him don't come back
Frank H,
Richland, WACustomer service response - Dear Frank thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697578453657
WASHER REPAIR
PAUL DID NOT FIX THE PROBLEM HE GOT THE WASHER DOOR OPENED BUT AFTER HE LEFT MY DRIVE WAY I PUT SOME CLOTHES IN SAME PROBLEM THIS IS THE 2ND PERSON TO TRY TO FIX IT' NOW THIS IS REDICULAS PLEASE CALL ME TODAY 7063753320
Frances T,
Chickamauga, GACustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1697578521135
Hot water heater
Terrible service I've been without hit water for over a month, they finally send someone out and know they tell me I have to find someone to fix it and they will pay smh
Joseph K,
Royersford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697503078099
Not fixed
This service worked for one load of laundry. It will not work again. The same problem is occurring. Tub not filling. We are unable to do laundry
Teresa B,
Hampden, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492309866
Sears is a ripoff
Juan did great- the diagnostic fee you charged for two separate work orders in one visit is a scam. I will not be returning.
Ben W,
Chicago, ILCustomer service response - Dear Ben thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492540645
Homeowner
The service is terrible. This man said someone would be calling us today, Monday Oct 16. It is now 3:00 pm. I have been waiting all day. The claim number is L23090850120001. Our TV issue began on Aug 25. Sears needs to honor this protection agreement or face legal action. You leave me no choice. I certainly would not have waited 3 months to buy a new TV if I did not have a protection agreement. I expect an immediate response now!
Charles N,
Springfield, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697492280091
Unsatisfactory
Mr. Sedum, seemed to be impatient, he did not wait for payment.He left before my daughter could pay. I requested someone to come to the house around 5:30pm. (To avoid difficulties with payment method. )This technician did not respond and did not give notice of the time he was coming until he was at my front door. Immediately he came in and Dx the problem without really looking at the refrigerator. He said it is my electrical outlet but that is not correct. I climbed up on my counter and reached behind the refrigerator and unplug the refrigerator and plugged it back up in the outlet above the one the refrigerator was plugged up to. I also plugged my tablet up using both outlets and received power. I don't want to accuse anyone but his Dx was not right. Something was wrong with the refrigerator not my socket.
Bridgett W,
Dale City, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697492257569
Did not diagnose
The brand was not something he was comfortable working with so did not diagnose.
Subbulakshm P,
Dublin, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492236162
Broke my Gas line
Colin Broke my gas line while fixing my stove causing a gas leak in my house then said he couldn't fix it
Jermaine Y,
Roosevelt, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492214397