Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

167.8K

Average Rating

4.7/5

Extremely disappointed

August 07, 2023

Overall rating

Actually I signed nothing. Amir told me he was going to his truck to write a report and he left. He told me the compressor was overcharged and probably damaged the compressor valves and that could be the reason it is not cooling below 86 or 87 during the day and he only measured a 10 to 12 degree difference between the return and the vent. He got a constant 68 to 70 degrees reading on the vent and 10 to 12 degree more return temp. It's never met the 20 degree requirement. It's still in the mid 80s in my house. The Ac is still not working properly and Amir put nothing in his report about the damage to the compressor valves. That's fraud and I contacted 9 on your side TV to investigate.

Richard E,

Tucson, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1691527893276

Dishwasher still leaks

August 07, 2023

Overall rating

Dishwasher still leaks right after he left and we couldn't get a hold of anyone to get him turned around.

Wayne S,

Manhattan, KS

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1691445679692

Requested a refrigerator tech, sent a stove guy

August 07, 2023

Overall rating

Not sure what I am expected to review. You sent a tech that couldn't actually fix my issue.

Alan B,

Houston, TX

Sears Home Services on 1691445650504

Terry

August 07, 2023

Overall rating

Excellent service. Very efficient; quick; solved by in style. Friendly personality. By the way, thanks for the communications re: my parts order and by service tech. Keeping the customer is very important. Y'all did a good job.

Theron Howard,

Benton, AR

Sears Home Services on 1691445637396

DISSATISFIED CUSTOMER

August 07, 2023

Overall rating

Technician was not able to solve the problem. Fridge makes like a grinding sound, but not all the time. Of course the fridge did not make the noise when he was here. He said there was nothing he could do about it. I don't know what the purpose of me having a warranty if this is the answer I get. VERY DISSATISFIED!!!!!!

Larry C,

Gilbert, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691444431581

Was not here

August 07, 2023

Overall rating

The technician never came but said he did and repair was not done

Mary E,

Littleton, CO

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691444409405

No service was performed

August 07, 2023

Overall rating

Technician was not knowledgeable enough to diagnose what's causing leak in front of washing machine door. He actually told me the residual soap in the the machine was probably causing it!! Then when I didn't believe that nonsense, he said it was the machine rim and he actually tried to bend outward with a pillars. What a bad experience this was and a waste of time. I'm only giving 1 star so that I can submit the survey.

Yvonne S,

Yonkers, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691444403151

Dishwasher

August 07, 2023

Overall rating

Ronald installed the components quickly but he apparently cut himself during the process and left blood on the component boxes that he left for me to throw out. Thankfully I noticed the blood before I grabbed the box and items.

Matt B,

Aurora, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691444357334

the technician asked for money and i am covered by sears

August 07, 2023

Overall rating

he asked for money and i am covered by my sears warranty. and stayed in my kitchen beyond the time i had wanted him to. I am a senior citizen and was made to feel uncomfortable.

Sherri P,

Rock Hill, NY

Sears Home Services on 1691445622970

Dishwasher not repaired

August 07, 2023

Overall rating

Chris was very nice but did not fix my dishwasher. It started with a roar and leaking water in the floor. After turning it on It still makes a loud roar that was not there before. He blamed the float, but it roared before I removed the float to clean it. He said they "couldn't be bothered by sounds" WHAT! Sounds are what tells you there is a problem. There is still a huge problem.

Johannes L,

Amarillo, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691444192879