Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Repair service
The technician did nothing on his visit. He closed a work order that was fulfilled by others. He took papers from my home that were processed by other technicians and probably used them to order a part. The part was ordered after the work order was covered by a team of GE refrigerator experts. This tech was the first one you sent to my house and showed up again 3 months later. I doubt he knows his work. Your sending him to my house just created a lot of confusion and chaos with my children that were home at the time. I certainly have been very disappointed with this entire process and very frustrated with this last tech, Sherman, that came to my house. I hope this never happens to anyone else.
Emmie M,
South Jordan, UTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697671829899
Lousy Service
Worst service experience ever: 1. First trip wasted as parts unavailable in spite of my giving symptoms that should have been obvious. Needed 2 control boards which were ordered. Ken explained why both boards were required, since changing just 1 was looking for problems down the line. 2. New appointment agreed to was 10/12. Email confirmation instead showed 10/11. 3. On 10/11 tech showed up at 5:30 apparently flustered from overwork. Immediately discovered the lower control board sent was incorrect. 4 upper board replaced and machine came on, but I was told I was making the tech nervous ( I was just curiously watching what was done) 5 Now I was told the lower control board wasn't needed to be changed, since the machine was working. It is my opinion that you need to hire more techs to increase productivity and monitor parts ordering to ensure accuracy.. I am extremely disappointed in this experience, and will seriously consider never using your services again
David N,
Nazareth, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697665664072
Kenmore washer
Technician was a nice young man. However, the problem was not solved. It's doing the same thing that we called about to get repaired. 😒 However I hope we can get this problem resolved. 😔 Disappointed. The washer computer is saying code F5. Please help get the problem fixed.
Gwendolyn P,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697666373810
Sears technician are INCOMPETENT! Rating 0
Had maintenance service on washer and dryer. Technician borrowed my vacuum. Did not put away. Left dryer lint filter out of dryer. Did not use a screwdriver to remove filter area to clean out the fan area in lint area. All other techs have done.Told me to call Sears and have them order a roller and pulley idle. Maintenance on washer was to put it on clean cycle. No cleaning, no wiping or checking detergent area. Maintenance less than 20 min. Part of this time was bathroom and phone breaks Husband called Sears about the parts. 2 Technicians came the next day. They proceeded to make comments it can't be a pulley as it does not go eek eek. Took the top/front of dryer apart. Took out drum. Cleaned dryer. This I know because I cleaned the lint off the floor when they left. Put back together and told me I don't need parts. Ran dryer for a few minutes while they were packing up. Told me ok I'm ordering parts. Be back Oct 31. I washed clothes that night. Put clothes in the dryer only to find the drum no longer spins. I presume it stopped before they left, just didn't tell me. He had suggested the slight noise the dryer made was because of the lint on the fan preventing airflow. Possibly true as it always ran quieter after regular maintenance by the competent Sears maintenance technicians. Now I have no dryer and the Sears repair manager will not call me back and the call team are not helpful. Furious I had a working dryer and only had them out to do the required maintenance for the warranty. Washer and Dryer Electrolux purchased in 2015 with warranty and renewed warranty. Always had good service. Extremely disappointed and angry with the situation I have been left with. Maybe they can come and do my laundry at the laundromat until they can come out and repair the damage to my dryer. Was told a Manager would call me within an hour. Still waiting. It's been 2 hours. Maybe they are having to handle more damage the incompetent technicians have caused.
James O,
Woodbridge, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665210263
Poor Customer Service
Joseph arrived on time and completed the job that was required. He was very rude to staff and unpleasant to work with. Would not recommend this technician based on attitude and ability to work well with others.
B,
Phoenix, AZCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1697665211171
Terrible
My dishwasher was serviced but securing it back into place was not covered!!! Ridiculous
Stjefan J,
Spring Grove, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665202614
Not Pleased
It would have been great if Kyle listened to my concern and actually confirm where the leaking was coming from. If water is under the washer how is the water heater leaking. He was short and could not provide a real answer. So hopefully it is the water heater?!
Becky B,
Spring, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665176988
Work not completed
Not happy. Repairman did not know how to look up serial/model numbers Left before completing repairs. I was upset and yelled—not my best day, but after 3 appointments i still have a broken dryer. Please help.
David C,
Reston, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697665162071
Shaking
The washer is still shaking on the spin cycle. It shook so bad the last time I had to get a plumber to fix a pipe downstairs because of all of you. Fix this.
Lisa A,
Madeira Beach, FLCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1697665161045
whirlpool refrigerator service
he is good at his job, but unfortunately the whirlpool refrigerator decided to breakdown again after one day. I thank him for his work, but after 4 month without a refrigerator I WAS TOLD THAT SEARS WILL HONOR OUR WARRANTY AND SEND US INFORMATION ON GETTING A REPLACEMENT REFRIGORATOR TO HONOR OUR WARRANTY REPLACEMENT. GREGORIO & YOLANDA VILLAGRANA, 1010 LATCHFORD AVE., , ca 91745. THANK YOU SERVICE REPRESENTIVES FOR ALL YOUR HARD WORK ON OUR APPLIANCE THESE LAST 4 MONTHS. IT HAS BEEN HARD BEING WITHOUT OUR BEAUTIFUL REFRIGORATOR !!!!! THE VILLAGRANA FAMILY
Gregorio V,
Hacienda Heights, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697665139941