Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.8K


Average Rating

4.7/5

Under SEARS warranty - not completed
August 08, 2023
Overall rating

AHS - home warranty provider assigned A&E to fix our under warranty fridge. Upon arrival, this tech advised the warranty seal had already been broken from a previous repair ( the one that A&E did in 3/2020) and the other company must complete the repair. He left without completing ANY repairs even though my wife showed him where his company was the one who did in 2020. AHS reassigned A&E to return the same day and actually complete the repairs under SEARS warranty, he did not and closed the ticket as REPAIRED. Terrible service, now I know why they went bankrupt.

Brison C,

Williamsburg, VA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1691532835745

Complaint
August 08, 2023
Overall rating

My fridge still doesn't work .it's not getting cold at all

Michael W,

Chicago, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691531297697

Worst ever there was not a zero rating
August 08, 2023
Overall rating

I was scheduled for repair of my gas range. My oven doesn't work and I was advised that maybe the electronic board would be replaced. Technician was a no call, no show. I spent 8 hours of my time, all day waiting for the technician to show up. My time was disregarded, customer service etiquette is to at least call and inform the customer of the status. The worst service I have ever experienced.

David M,

Olathe, KS

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691531271825

frigderator repair
August 08, 2023
Overall rating

called in june for repair ,set appt for 7-6 .grilfriend took day off of work with no pay.no show .bought new one to keep food , called again .told the responent it was in the garage didnt fix it !!! tell me why anyone would have you?

Michael N,

Troutdale, OR

Customer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691530953213

Samsung fridge
August 08, 2023
Overall rating

Had a horrible experience. Showed the tech pictures of the fridge being at 45 degrees and a video of the fridge making a horrible noise. Said he couldn't do anything because it was a Samsung fridge and seemed to be working right now. Has been a week and the fridge stopped working and lost a whole fridge of food

Shayne T,

Whitman, MA

Customer service response - Shayne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691530927240

poor repair
August 08, 2023
Overall rating

the tech did want to replace a power supply that had been taped back together. there is a hole in the control panel cover that is letting rain into the controller. he says it is not covered. i have had a contract on this water softner since 2014 . the keypad has been replaced under contract before. i do not understand why not. your tech was in and out of here in 10 minutes. last visit he did not even say he was leaving. he just left. NO COMMUNICATIONS! do not send him here ever again other techs have always took the time to explain what is being done. my household has not been able to use the water for over 3 weeks.

Donald B,

Dade City, FL

Customer service response - Hi Donald, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.

Sears Home Services on 1691530908806

Worse experience!!! DO NOT RECOMMEND
August 08, 2023
Overall rating

The entire experience has been absolutely horrible. The 1st day he did not arrive within the window time kept getting pushed back again and again. When finally showed the following day after pushing the time back again he seemed uninterested in doing any of the work. Said I can purchase my thermostat for cheaper because the store he needed to go tho was closed, only to find out I was not able to purchase it cheaper. He said he'd be back Monday I called him on Monday told him to get the thermostat before he came back, again never showed then pushed my appt back until Friday. When he arrives on Friday he does not have the thermostat says he has to call for approval. Calls his manager Lee who says no I as the customer has to get it because the thermostat is to expensive. Me and granddaughter ask to speak to Lee while the technician is on the phone. The tech acts like he doesn't want us to touch his phone we said he can leave it on speaker Lee then proceeds to hang up the phone when he heard us ask to speak to the manager. I'm then wondering what exactly he thought he was coming out to do today, I ask him and he says I don't know. I went over 2 weeks without one of those during the heat wave only to still not have it fixed and now have to contact another company. I do not recommend, from the customer service team on the phone to the technicians to the management. Super unprofessional

Nay,

Elizabeth, NJ

Customer service response - Nay, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691530856576

Frig repair?
August 07, 2023
Overall rating

Frig started working so the repairman was unable to fix the problem.

Jerry& K,

Athens, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1691530588241

No service was ever done.
August 07, 2023
Overall rating

Technician didn't work on it. Not even worth one star. After four weeks of cancellations, I hired someone else to fix my range. It took two men to do it. A female, by herself, would never have been able to. I have never had such horrible service in my life. A month of cancellations with ridiculous excuses, no live person to talk to. It was discovered that your previous technician, who "fixed" the same problem two years ago, cut the wires and caped only two, leaving bare wires exposed and frayed rather than do it properly and pull the range from the wall. He was apparently lazy and couldn't be bothered. Guess were lucky we didn't blow up. I will NEVER recommend your company for any services whatsoever. I won't even bother to use the remainder of my extended warranty. You're an awful company.

Erin H,

Reno, NV

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1691530464122

Disappointed
August 07, 2023
Overall rating

I was extremely disappointed with my experience with the technician that came to my house today. I do not feel that he acknowledged my concerns and was not attentive. He lacked empathy towards the matter.

Bettie O,

West Covina, CA

Customer service response - Hi Bettie, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1691530469785