Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Too rushing, stubborn and rude
Not that happy with his service. Too rushing and not really done his job properly even I asked to wait and explain clearly.He Just wanna get paid for visit and wanna out of the property without doing his job properly. He said claim didn't exist or found and so…..he can't do anything.
Mani G,
Saint Paul, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697752600546
Heating furnace
Please don't make it so difficult for us to use our maintenance contract!!!! Requested service for our annual heat check up. The technician said he could only do upstairs or downstairs but, not both!! When I requested service on line it didn't have a place to request heat on both levels of your house to be serviced!!! The service tech serviced our upstairs and will drive back 100 miles to service downstairs in 2 weeks! I was on the phone with warranty company and all he needed was a service # to do both! We are asked all the time if our contract is worth the money and hassle????? Understand it's not cinch now but going back to Sears?? Please improve your service. I guess not the tech's faught.
Karen,
Jonesboro, ARCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752620305
OMG --- there are MOUSE droppings nearby !!!!
Nothing was done -- he verified the problems --- saw some mouse droppings -- and said he could not work on an appliance where there was mouse droppings nearby !!!!!
Daniel K,
Punxsutawney, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697752316785
Horrible!
Did not complete the job. Did not perform any work. Left without even checking in with the landlord whom was waiting for him. Refused to come back and perform duties even when landlord came over with parts. Worst repairman I've ever experienced. Should be fired. My job is not completed, my microwave is still broken and I am still waiting on someone to come back and fix it!
Bryce B,
Bend, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697752585060
Unprofessional.
Our time for his arrival was set for 3:34 as he was coming from live oak area and had 3 stops ahead of us. I randomly checked the website again, and noticed "technician had arrived" He did not tell us about the change of time or that he was on the way to OUR house (the 30 minute heads up we were supposed to get), or that he even arrived. Had no way to contact him as I did not have his number. Had to contacts sears main office and have them send a request to escalation dept and dispatch department to send him back to our house today so I did not have to wait another week.
Rosa P,
Perry, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697751362042
Friz
Hi is not good service
Nurije A,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697751342287
Unprofessional
When Chris came10 minutes outside of my appt time of 1-5. He came at 510. He proceeded to go look at the refrigerator without even consulti ng with me on what the issue was. Said temp was good and there was no condensation so it didnt matter that the seal didnt hold
Anita M,
San Jose, CACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697751361979
Service
Oven was checked and technician indicated that it was heating within normal range. I do not agree but accepted since I do not know what is considered normal. Over time it does not heat the same. I also showed the technician that the burners do not turn on right away and click but do not light. Gas smell occurs often. This occurs at least 1/2 time we try to light. Technician checked the issue and did not document it on his notes. I was on a work call and he told my mom he could not fix and left. I called him after my meetings ended and he said that there was nothing he could do and I needed to wait until issue worsened and call back. My issue was not corrected. I guess I have to wait until it stops working?? Not helpful.
Libia L,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697751348170
Incomplete work
He did not complete the work and didn't have the best customer service skills.
Bricilia S,
Miami, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697751324644
Tech broke fridge, lied about replacement and follow-up
Pack hinge assemby - wr17x20165 Needed to be ordered after John lifted doors to move fridge and hinge assemby on left door broke. Asked 2x if something had broken and he said no. I noticed part was askew and asked him to take it down. Two pieces were broken. When asked about it he said it was already broken because there were no screws. That was not true. The screws were still there and it was broken when John lifted the fridge by the doors to move it. John lied and said part was ordered and should arrive by 11th and he'd set an appt for the 17th. Needless to say, nobr of this was true. Not happy he was not truthful about breaking the part. Appeared he had diffoculty lifting the fridge. Maybe due to his smaller stature? Mike, the other repairperaon did not have this issue. Placed damage claim with Sedgewick and they are unreachable so fridge is still broken. Do not use Sears. 2.5 months to get part and fix original issue and then tech broke part, lied and fridge has not been repaired and claims process is unreliable.
I Cooke,
Hummelstown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697751317684