Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.8K
Average Rating
4.7/5
Dryer repair
The problem with my dryer didn't present itself when the technician was here and I didn't have a load of wet clothes at the time. However he didn't seem to listen and look for the problem or solution.
Johnmargare F,
Waldorf, MDCustomer service response - Hi Johnmargare, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1691858791732
Repairman
Repairs did not work to ice maker and the refrigerator quit working
Sherrie B,
Hereford, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691851189019
NoShiw
Service technician never showed up to do repairs when scheduled. Very aggravating that I waisted the whole day waiting for service. Lost a days pay at work t
Ronald K,
Kenner, LACustomer service response - Ronald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691848913733
Zero
He refused to try and repair my washer . He never showed up on his scheduled 2nd day. The third scheduled day. He called 10:min before the appointment and said he wasn't coming.
Jerolyn B,
Los Angeles, CACustomer service response - Hi Jerolyn, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691845644872
Unhappy Client - Repair Not Complete
Julian forced a part to fit after telling me that he wrong part was sent. After attempting to wash same day, again water is leaking from drum. I called to share problem continue and appointment was cancelled without explanation. Sears do not back their customers.
Susie J,
South Holland, ILCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691845088889
Air conditioner
When he got here my air was fine, he cleaned it. It is now 230 am ! It's hot! My air has been running continuously for hrs. It's 80 degrees. In my house I suggest you send someone out here early in the Am .
Darla B,
Carriere, MSCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691844967264
Wrong Diagnosis
Technician diagnosed that it was the pump however pump itself was working fine. Issue was the clogged in the airhose. First technician said that there was no issue and the 2nd technician diagnosed wrongly. We have no choice to ask for the refund. Very disappointing.
Ashley L,
Fullerton, CACustomer service response - Hi Ashley, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1691843445225
Fridge still not fixed.
My fridge still isn't fixed after 3 visits with yalls technician . Very frustrated at this point. Been without working fridge for over 3 weeks
James K,
Woodway, TXCustomer service response - Hi James, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691843412014
He did the job, but broke washing machine
Technician does his job he replaced parts needed , but today that I tried using it I notice broken plastic pieces on one corner, control panel no assembled correctly and lid won't close all the way .
Jose P,
Midland, TXCustomer service response - Hi Jose, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1691843279478
Dishwasher repair worked and stopped next day
The technician was prompt He was courteous and seemingly repaired the dishwasher. The dishwasher ran its cycle on Thursday for the technician. . I ran the dishwasher on Friday. On Saturday it was not working and doing the same thing that I called for service. It is not working and has to be reported again.
Gronaldcynt A,
Paducah, KYCustomer service response - Hi Gronaldcynt, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1691843248422