Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Doesn't call with enough time 20 or 30 min before
The tech doesn't call to let us now he is on his way 20 or 30 min before. He call us 10min before and does not give us enough time to be there or open the gate. We are rushing or checking our phone constantly. This is very stressful and we don't what to miss the appointment. This time I use 3 people to be on the lookout for this tech to be able to make the appointment. For this reason I give him one star. As a tech. I think he is a very good technician. And if I call him back or text him he doesn't respond. He says his phone locks when he is driving. But it's a concern still.
Joe C,
Salinas, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691787879953
terrible customer service scheduling
Benjaimn was fine once he got here. Appointment was for 8/9. All day the time kept getting pushed back and finally resulted in a no show with no notice. Instead of rescheduling the next day, the appointment was rescheduled for 8/11. That appointment also kept getting pushed back; but, eventually the repairman showed up. The Sears phone service is terrible. It does not allow you to talk to a live person. Avoid Sears repair service if you can.
J M,
Cary, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787844533
Unprofessional and lacking knowledge
He claimed to have diagnosed the issue of exhaust vent being block but when I asked to confirm by examining the claim he refused to do so. Even after reassuring the vent had been changed recently he became agitated and rushed to leave the premises stating it's the end of the day and he just exhausted. Furthermore, I received an email with the invoice of work which was not signed by me but by him.
M- S,
Springfield, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691787824666
Unsatisfactory
He never showed up between 8-5. He did call at 7 pm. Said he was on his way. I said never mind. Lost a whole day because of no communication. Need to reschedule and make sure the tech will be here between 8-5. Also a 9 hr window sucks. This needs serious improvement.
Rich W,
Ocean Springs, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691788578867
Warranty repairs
Repair not completed and I still have no washer to use
Dennis Green,
Tidioute, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691787809562
Mini split wall Unit H and cooling.
Repairman from Sears came at destinated time. My mini split heating and cooling unit was not cooling. I cooled about two hours and now the fan wont come on. Need to schedule another. This is the 2nd time for the same problem. first time the repairman said he did not bring the proper equipment. The unit is not repaired.
Katherine R,
Dublin, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691787804944
WORST Company on planet - Technician never showed up..
SEARS HOME SERVICES, the forever RESCHEDULING company. Days with no dryer - 78 (SEVENTY EIGHT) days and counting (since May 26)..read below: Called my warranty company for an LG dryer. They use Sears Home Services, the WORST on the planet. It's 78 days and still the issue is unresolved. The replacement parts have been waiting for over a month for installation. Sears Home Services keeps RESCHEDULING their Appt WITH NO REASON . Sears has rescheduled their appointment 7 (SEVEN) times. See my trail of tears below: May 26 - Warranty Claim Created May 27 - Sears Home Services assigned to claim Jun 2 - Sears Appt Scheduled for Jun 5 Jun 5 - Sears RESCHEDULED appt to Jun 13 Jun 5 - Sears RESCHEDULED appt to Jun 9 Jun 9 - Diagnosis done by Sears Technician. Parts ordered. Jun 9 - Sears Appt scheduled for Jun 21 for parts installation Jun 20 - All parts delivered Jun 15 - Sears RESCHEDULED appt to Jun 27 Jun 23 - Sears RESCHEDULED appt to Jul 7 Jul 7 - Sears technician shows up and says can't do job since his coworker did not show up Jul 7 - Sears RESCHEDULED appt to Jul 21 Jul 21 - Sears RESCHEDULED appt to Aug 1 Aug 1 - Sears RESCHEDULED appt to Aug 10 Aug 9 - contacted Sears support, they assured a Sears technician will visit between 8 AM and 11 AM on Aug 10. Aug 10 - for all the brave assurance provided by Sears support, Sears technician never showed up. Sears sent me a note saying the service is complete and asked to rate the service. ABSOLUTELY RIDICULOUS It is really surprising how this company can ever stay in business.
Tomydas P,
Round Rock, TXCustomer service response - Hi Tomydas, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1691791989287
Wish I got a new refrigerator instead
Did not read notes on report called wrong number upon arrival several times. Stated that the compressor locked out because of wear and tear in person but wrote report saying there was a leak. Person not trustworthy wish i had a different technician.
Alexis A,
Hoffman Est, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691787402236
Unresolved Problem.
The problem was not fixed and my dishwasher is still leaking water.
Jeff L,
Modesto, CACustomer service response - Jeff, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787390565
No show
He never showed up to the appointment during the time set that was given.
Jesus R,
Woodlake, CACustomer service response - Jesus, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787369078