Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
162.3K
Average Rating
4.8/5
No repair done
Not his truck, has no tools , has to come back to solder 1 ground wire but said it didn't need to be done he wanted to replace faulty light I said I could live with out the light so I ended up with no repair
Suzanne S,
Glendale, AZCustomer service response - Suzanne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691865916589
Won't use Sears Ever Again
No one showed up on scheduled day. Showed up late second day. Left all my frozen foods on the counter and didn't put them away when I declined further service which would take an additional seven days to get parts. Made inappropriate remarks about the call center workers who handled the scheduling. The only reason this gets one star is he was nice to my dog.
Lisa G,
West York, PACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691864110678
Didn't come in confirmed window, came 4 hours early!
Come when you say you will, not 4 hours early!!!
Susan R,
Overland Park, KSCustomer service response - Susan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691863751242
AC still not working
The technician was great, but my AC is still not working. Please fix it. Soon!
Wesley R,
Fayetteville, GACustomer service response - Wesley, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691862888255
Ice maker still not working
Water not going into to tray. I still have the same problem. It made one tray of ice and has stopped working again. This is the second service after installing a brand new ice maker in the first service because water would not go into tray. The technician installed a brand new ice maker and it did not solve the problem as I had to ask for service for the same problem a second time. Still do not have water going into the tray to make ice.
Tom C,
Mabank, TXCustomer service response - Tom, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691861513406
Didn't fix the problem
We paid the fee for our home warranty and the man showed up, but the problem was not repaired. The freezer door still is not sealing and comes open-I really don't think we should be out another fee for the same problem. The door needs a new seal and we are not happy with paying and not receiving any satisfaction
Marolyn P,
Midland, TXCustomer service response - Hi Marolyn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1691858817647
Dryer repair
The problem with my dryer didn't present itself when the technician was here and I didn't have a load of wet clothes at the time. However he didn't seem to listen and look for the problem or solution.
Johnmargare F,
Waldorf, MDCustomer service response - Hi Johnmargare, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1691858791732
Repairman
Repairs did not work to ice maker and the refrigerator quit working
Sherrie B,
Hereford, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691851189019
NoShiw
Service technician never showed up to do repairs when scheduled. Very aggravating that I waisted the whole day waiting for service. Lost a days pay at work t
Ronald K,
Kenner, LACustomer service response - Ronald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691848913733
Zero
He refused to try and repair my washer . He never showed up on his scheduled 2nd day. The third scheduled day. He called 10:min before the appointment and said he wasn't coming.
Jerolyn B,
Los Angeles, CACustomer service response - Hi Jerolyn, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1691845644872