Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Negative experience
Unpleasant personal experience and most importantly professionally after weeks of waiting between three visits with a dead dryer, two problem diagnosis from Bobby and two parts deliveries, he wasn't able to fix it after all.
AJ,
Marin CountyCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912799005
Tricked and lied to by Stanislav
Stanislav came to my home. I gave him permission to fix my refrigerator, He had me sign a blank cellular phone. Then he told me it would be very expensive to Fix my refrigerator. He never gave me an estimated quote. He then told me to defrost the refrigerator for two day and it would fix the problem. I told him it is OK to charge me labor and parts because I got the warranty yesterday with the $150 discount, and the refrigerator needs to be fixed, Per Abraham the license California agent. Stanislav again said to just defrost the refrigerator again and see if the warranty goes through. He said he would check things out at no charge, and make sure to defrost for two days. Additionally, He continue to say my warranty will not go through because of decline of service. I received an email after the service with my signature on a decline of service form I did not decline the service. Stanislav tricked me and lied to me to get out from working and fixing my refrigerator. This is very unacceptable and Inexcusable service that represents your company. This situation needs to be corrected.
Wanda W,
Newbury Park, CACustomer service response - Hi Wanda, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1692912801913
Not happy
Made me wait all day again this is the second time I've waited all day and then he's shows up at 6pm which the appointments were both From 8am-5pm and after that he orders the wrong part so he had to come back again not happy with this Sears services I want to cancel my service and get a complete refund of services
Paul K,
East Meadow, NYCustomer service response - Hi Paul, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912773846
Dissatisfied customer
Your company sucks. I will never recommend. I have a claim against you in small claims court
John F,
Brooklyn, NYCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912709790
Never did a diagnostic
He was about three hours late from his estimated time. There's an hour and a half late from the 5 PM deadline. When Sears home services sent him a message to call me at 5:30 he never did. It was clear when he came in to my house that he didn't really want to work to diagnose the problem, and just said it was a compressor and gave me an outrageous bid to repair. It was a waste of money wasting my time I will never recommend your services again. .
Wayne V,
Waltham, MACustomer service response - Hi Wayne, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692912709848
Don't waste your money!!
I texted him and canceled the service call so he did not come to my house. I also spoke to him. I figured if y'all were calling my freezer a refrigerator and all I needed was to have a new door gasket installed then I didn't need your services!! You people are absolutely impossible to speak to !! a real live person that is !! When I spoke with him this morning and told him what I needed he said he needed to check the (refrigerator) and that he was not going to bring a gasket that it would have to be ordered so I asked him what was I suppose to do with all the meat I had in my freezer and he said I don't know!! So within the hour I went and purchased a new gasket and installed it 5 hours before he called to say I was next. I told him to cancel my appointment. So like I said in the beginning of this conversation, he did not come to my house!! I will call and cancel the additional 3 years that I had just purchased on Monday. This company in unacceptable.
Lisa G,
Bossier City, LACustomer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912667255
Not sure what he was quoting
Never actually looked at the appliance. Talked with someone on phone to diagnose problem, even though he was in the house with the appliance. Quoted me 3 different prices - each one significantly higher than the previous one.
Unhappy Customer,
Lindon, UTCustomer service response - Dear Member, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912622797
He pulled a park on my broken shelf
He pulled and broke my shelf and left the part on the top very unhappy 🙁 I have I have picture if u like
Autumn T,
Pine Grove, CACustomer service response - Autumn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912599807
Refrigerator repair
He came and put in the parts, but the refrigerator isn't making cold. He also took my brand new ice maker that Sears sent me, instead of installing it
Jeff F,
Oceanside, NYCustomer service response - Jeff, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912589362
Why bother
Had to wait weeks, replaced parts that didn't fix my problem. I'm still without a washing machine.
Howard B,
Boyne City, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692835112629