Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Very expensive
I got charged 339 for 30 min job The technician did not inform us about the charge till he finished. We could bought a new dish washer
Mazen H,
Blacksburg, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912905862
Cooktop
The same problem repeating. It runs for 8-10 minutes then they (burners) go down to the lowest level for another 7-10 minutes. As it they are not working.
Md Gofur,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692913199602
Washer repair
I would never use this service again. I am so truly disappointment. This was obviously a third-party and not the Sears that I am accustomed to. I worked for Sears in the 80s and I am so disappointed.
Regina F,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692914957591
Homeowner
Very limited experience. Job undone. Made up mind, no service.
Philip Joffrion,
Thompsons Stn, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692912887167
"You have suds, you need a new dishwasher "
Just looked up my machine on line, turned it on Then stated after a few minutes "You have suds" It will over flow with suds ME: It floods our floor about 1/2 through the cycle. EDWARD: Then you should buy a new machine. Ok. I will charge you......
Dawn L,
Westport, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912876860
Job not well done
Upon examining my fridge problem he saw that water and ice was forming outside the door edges. When we explained that mold was forming on the door gaskets he became confrontational declaring that he will not clean up mold; We never asked him to clean anything. When he found the problem(he called it a heater between the refrigerator and freezer) he said he would not attempt to remove the cover to expose this "heater" even after calling a Kenmore rep on the phone that instructed him to do so. I have scheduled another repair visit to correct this problem. I have also told the sears rep that I did NOT want a return visit from the same company to perform this repair.
John M,
Wantagh, NYCustomer service response - Hi John, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912880602
Refrigerator was not repaired
All the parts that were ordered, used and unused, were left on the kitchen table, in their boxes, and the refrigerator was not fixed. When I called to follow up they made another appointment in three weeks. That makes 6 weeks without a refrigerator.
Tom N,
Hayward, CACustomer service response - Hi Tom, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1692912853546
Still no ice
August 9, tech came out and ordered parts. Waited 2 weeks for this appointment today and the tech replaced 2 parts. The tech left at 1:30pm today. As of 2:17pm the ice maker is not making ice and the freezer is not cold enough to put frozen items in. I put a small bottle of water in the freezer at 1:30 pm and it is not even close to being frozen. I need someone out here today, Thursday 8/24 to fix this problem.
Bonnie L,
Newark, CACustomer service response - Bonnie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692914934953
Very disappointed
The part hanging in the dryer was still there after Lori said everything was in working order. I called back four times with no resolution. Twice I was told Lori would come back. Once I was hung up on. I waited and Lori never came back. Now I'll have to reschedule and clear my calendar for another 8-5 full day because the issue wasn't resolved.
Audrey F,
Easton, PACustomer service response - Hi Audrey, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1692912827854
Technician never showed up-2nd time
Twice, no technician showed up! No wonder Sears is going under! I will NEVER use Sears for anything nor will I ever recommend Sears for anything!
John G,
Oxford, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912820966