Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Excellent
Very helpful and spent time researching issue and explaining the concerns and informing me of them
Judy M,
Nashua, NHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049415233
Lazy Technician
Was not happy at all with this tech. Did not install all parts that previous tech said needed replacing. Also made comment of never seeing washer and dryer in a garage.
Juanita C,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692049407544
Attempted Refrigerator Repair
I was not there, but my wife was. 2 problems were present. The fridge was not making ice and the ice maker was not grinding it. Ice production worked for half a day and stopped
Jeffrey H,
Dacula, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049380430
Two appliances no repairs
Tech was nice and courteous but was unable to repair either appliance. After brief diagnosis, he said necessary parts were not available. Sears refused to waive either diagnostic fee, even though no tech was only here for about a half hour and could not repair either appliance. Sears said it would waive the fee only if we bought a warranty - which Sears already had tried to upsell to me twice after I scheduled the repairs.
Mark M,
Washington, DCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692049361395
Refrigerator repair
Currently serving done on my appliance is still doing the same thing. I'm having to reopen my ticket
Clarice W,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049342873
Nice guy No fix
The tech arrived 12 days after initial claim and did not have the materials to perform a simple fix.
Anne S,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692049327783
Worked on range
I don't know what happened but after his work he performed our range no longer turns on or heats up not sure what happened but definitely not satisfied
Anthony D,
Boise, IDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049344553
Dispenser still not working.
Ice dispenser doing same as before with new part. NOT DISPENSING ICE THRU DISPENSER
Debroah A,
Augusta, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692050082439
Zero stars if I could
This was the repair on a dishwasher that was not pumping out all of the water after the cycle. The latest call was to install a new control board and sensor which would fix this. The technician left with the dishwasher running on a supposedly clean cycle it stopped running and was totally frozen at the controls. I tried to turn it off to reset it, but could not do this, because the tech had broken the on off button making it unusable. Workaround is to turn the breaker off that controls the circuit. Doing this, we can wash dishes But you have to go in the basement to trip the breaker. the dishwasher still does not drain all the water. This is not the Sears service we have become accustomed to.
Carl S,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692049290201
VERY POOR JOB !!!!!!!!!!!!!!!!!!!!!!
First visit Thomas installed a new evaporator ....( refrigerator not cooling properly). First visit by another technician (?) stated that ref not cooling properly so he ordered another evaporator and a filter dryer. because he said there is a small freon leak) Second visit by Thomas installed new evaporator and filter dryer ( Aug 11 stated that it takes 24 hours for ref to cool properly. Aug 13 by 10 am finding out ref completely shut down and all food inside damages , milk, creamer, bacon, lots of cheese, too many other stuff ( took pictures ). Called Sears to voice complaint so they set another appointment Aug 16th and requested to send a different technician and not Thomas but they said it has to be Thomas because he started the job! So our ref problem not cooling properly but working and after almost Sears spending almost $1,000 for parts & labor now our ref completely not working !!!!! Now I have to buy ice and a cooler to place other stuff we have to eat !!!
Eduardo R,
Concord, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692049297581