Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
168.3K
Average Rating
4.7/5
Never came!
Ridiculous, noone came. I don't know if this is a game for you guys. But no one showing up to the appointment in me. Having to miss or get out of work early is not okay!
Jose R,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354888885
The washer was not fixed
We were having issues with the spin cycle not draining the water. The tech said he tightened the agitator and that should fix it. We just ran a load and the water is still not draining. This was not fixed at all.
Jessica E,
Lewis Center, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693354846042
This technician never showed up
This technician never showed up at my house for the last 3 scheduled appointments. August 1 I was called and told he wasn't available and they rescheduled to August 8th. On the 8th I got a text saying I wasn't home with a picture of a door. It was not my door or my house. They then rescheduled for August 29 and I waited at home all day to finally call and be told that the technician had closed out my ticket because of too many reschedules and not being home. I have not had my dryer since May and need it fixed!!! I have never rescheduled an appointment from my end.
Tracy M,
Lewis, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693354814636
Service
Tech was very poor in communicating issue or what he was doing and did. Didn't say but bout 4 words the whole time and it was always do you have the payment. Not even exaggerating that. He didn't even do what originally was called in and I even explained to him once more to make sure he knew and still only did the easiest and nothing on the main issue. Awful Awful Awful
Armando P,
San Antonio, TXCustomer service response - Hi Armando, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693430518746
Not fixed
Apparently nothing was done and the dishwasher is not heating the water I need someone to give me a call
Rommel H,
Walkertown, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693354704648
Broke worse than before
Broke the AC worse than it was. Started at 76 and now it is 82. Refused to do anymore work in it and said give it time to cool. All he did was release the freon into the air (did not know I was watching the CCTV). I asked him what did he said he saved it and when asked to put it back he left.
Rob L,
Montgomery, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693352791031
👎
Not worth my time
Marguerite A,
Clear Lake, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693349114303
A&E appliance repair is a
Rezon was great. He walked in my house and looked at my refrigerator again. He again said it can not be repaired. It must be replaced. He has been here multiple times. He had replaced literally thousands of dollars worth of parts. He is the 3rd tech that has been here. No one can find the source of the water that is pooling. It even flooded my kitchen in May. Rezon's supervisor refuses to speak to me. Or process the required paperwork. Rezon spoke to Sears home warranty customer service. He asked what he needed to do to help me process the authorization to replace the refrigerator. Sears said he just needed to file the authorization report, sadly his supervisor must do so and refuses. It is leaking water and flooding. It continues to do so after approximately a dozen service appointments. Rezon was great. rezon's supervisor at a&E appliance repair is terrible. He refuses to submit the authorization to end this repair cycle. I am still having the same issue. My fridge is already dripping and he just left 2 hours ago. I have had to miss work for an entire day every time they come. This is HORRIBLE customer service. Sears needs to stop working with A&E, it'll will never recommend Sears Home Warranty to anyone, because it's a game. I paid my premium and have now had repair people coming for 5 months and still do not have a working appliance.
Mary M,
Liberty Twp, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693349101234
Upset with service
The job was not done. Wasted my time and friends time.
Justin O,
Brownsville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693349076983
Awkward Interaction When Questioned
We were shown that there was a single pulley wheel that was frozen and needed to be replaced. Also told that the motor heated up when turned on and needed to be cleaned. All for the low price of over $450. However we could get the insurance that would reduce it in half. When we explained that the insurance did not cover our high-end appliances, he refused to take NO for an answer. Asked what the breakdown of the charges were (i.e.- pulley replacement vs. cleaning motor) and he refused to answer. My husband ended up getting upset with me because of the responses and demeanor of the technician. I will request that this technician NEVER come back to our home in the future.
April E,
Westernville, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693349038587