Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
No customer service
Great technician but I'm left so dissatisfied with the whole experience that I'm going to cancel my monthly service, he came and inspected the dishwasher and kept saying this is probably not going to be covered due to corrosion, he was referring to the dishwasher trays and I told him that's why I have a hole warranty for and he kept saying it won't be covered, he called the Main office for approval and they approved all of the parts, then we find out that there is the bottom part of the dishwasher missing and my wife said the last technician took it out and never put it back on and we found out that there are 2 screws that were not put back after the last technician did the repair on it, my parts were delayed I didn't get them in time and we had to wait a whole month for the parts and once they were all here I tried to call and set an appointment and the next appointment was not for another 2 weeks! I get a text message the day of my appointment at 1:13 pm letting me know that my appointment hasn't been confirmed and to press 1 to confirm it, I pressed 1 a total of 3 times and no response, my wife took the day off to wait for the technician and I called and after a 49 minute wait on the line I was transferred to another person who then transferred me to another person and this person said that the appointment was running late and they would be at the house around 6 pm I told him we have been waiting since 1 pm and even had my wife take the day off to wait for the repair but at this point it didn't matter I just wanted to get the repair done, the same technician showed up from the last time and my wife told him that the last technician took the bottom part off and didn't give us the screws to put it back on and he didn't put the part on himself left it without it, he said we would have to buy those parts ourselves, and then said AGAIN that the karts shouldn't be covered and next time "don't count on it" deplorable customer service
Armando R,
Corona, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694733600878
Rate
Repair man left trash behind and did clean up after he repair the dryer.
Toni R,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727593725
Mario is just a good tech. Has nothing to do with this rate.
Sears SUCK! 5 attempts without success, and they still want to continue to try and troubleshoot to MILK THE INSURANCE!. STAY AWAY FROM SEARS' CUSTOMER SERVICE SEARS SUCK!!!
Alexander,
Castro Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727615820
A third no show
If the technician ever shows up for the repair, I'll gladly send a review. It's almost like I am being mocked...
Kathryn S,
Carmel, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727568458
Pay for service but no work
Still don't work and I got pay for it . I bought it let then 6 mons and do have a covered protection
Huy T,
El Dorado Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727534008
The worst technician of Maytag company!
He was very rude not very professional and told my husband to fix it himself and he order the part and said he won't be back again He didn't know much about it had to research the code on the washer was.He degrade my home.
Michelle M,
Charleston, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727516207
Disappointing
The service repair did not result in a working dryer. The technician replaced the parts and did not take the time to test the machine to determine whether or not the problem was solved. This error has resulted in the need to schedule another repair appointment and take another day off from work. In addition, the technician did not call ahead to alert me that he was on his way.
Lance W,
Bowie, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727486793
Microwave fixing
No experience wearing shoes inside talking on the phone all the time very poor job experience
Imrana S,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1694728156918
Didn't do anything
Technician put my washer in quick wash mode and said it's my water line not draining the water the water out. Which is incorrect because he did not even check for an error code on why all the lights came on . Shake the machine twice and that's all . My machine is still giving the same issue and I have reached out to have another person come out and no response yet !!
Nb,
Schenectady, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727455086
serviced reg
THE SERVICE PROVIDED BY SAIFUDIN WAS VERY GOOD,AND I RATE HIM A!!!
Robert C,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727448589