Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
162.3K
Average Rating
4.8/5
Washing machine
My washing machine is not working. Mark was here last Thursday claims the washing machine was fixed. It's not. Trying to figure out how to get him back here
Stacey F,
Henderson, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689220244
Sears is a disappointment
My first appointment with Sears, I was stood up. My second appointment with Sears, I was stood up. There is no phone number to speak with a live person. They set a third appointment. I wanted to cancel it. The only way to cancel the appointment is to respond to their confirmation email. You have to select one of their 6 listed reasons for cancellation, there is no other option and of course, you can't call them. Their tech showed up for the third appointment. When I explained the situation he got rude and left. They scheduled a fourth appointment. I wasn't home. We will see if they keep rescheduling appointments. I have always liked Sears. They have now lost a customer for life.
John W,
Lodi, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689190526
Sears repair service
Sears technicians tried to repair, however, the parts never arrived as the first tech ordered them on 07/31/23 said it would arrive in 2 days. It is impossible to speak to a live person as chat does not work. In two words, "Sears sucks." After numerous failures 2 month old freezer was returned for a deferent brand. I see now why sears is going under. Any questions, call sears if you can.
Matthew R Kapp,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693689154832
oven
There was no service provided by Vick. He called and told me he couldn't work on my oven because the home warranty work order said cooktop Instead of classic stove. Therefore no rating
Belinda O,
Clinton, NCCustomer service response - Hi Belinda, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674539121
Left machine leaking
Machine was not draining water when he came to fix and now it is leaking water and they will not return multiple left messages
Kimberly S,
Norfolk, VACustomer service response - Hi Kimberly , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693674507427
Philip
My washer is not working right! What repair were done to it on September 01, 2023 Too many problems with it in the past 30-60days I need it work normally Please do a thorough check once again Do not hesitate to call me with any questions at, (704)968-4788 I am very disappointed and unhappy with the service Thank you!
Shailesh A,
Chapel Hill, NCCustomer service response - Hi Shailesh, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674449100
Bad service
Came to my house and stood for long time and left with out fixing my dryer and now I have to wait for another week for another technician to come he let my wife sign the papers that he installed the part and then left
Malik R,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689090446
A/C Unit
This is the third time I've had you out ! My unit is NOT WORKING !!!!
David R,
Marion, ARCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693662844203
Just would not listen to anyone elses ideas
He insisted my problem was do to icing blocking airflow. He was told the refridgerator was unplugged for 24 hours and when plugged in the same problem existed. I asked if he could check the thermistor but he said " I say its not that so". So he steamed the freezer and 10 minutes after he left the alram went off again SO NOT ICING PROBLEM. When I went to put my shelf back in freezer which he did not do, I noticed a huge cut on the inside of my freezer. I went from where he pulled the back cover off to front and deep. I called and requested a supervisor and was told someone would call me back but I am still waiting. Did I say this was the 3rd time they came out for this issue.
Doreen A,
Chesilhurst, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1693662926843
Conrad
Well, he was extremely nice and polite but it's a month now and we still don't have a refrigerator that works. Didn't say that it didn't work when he left he said don't put nothing in it but it's eight hours later and it's still 64°
Karen H,
Fostoria, OHCustomer service response - Hi Karen, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1693663641194