Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Sears repair service
Sears technicians tried to repair, however, the parts never arrived as the first tech ordered them on 07/31/23 said it would arrive in 2 days. It is impossible to speak to a live person as chat does not work. In two words, "Sears sucks." After numerous failures 2 month old freezer was returned for a deferent brand. I see now why sears is going under. Any questions, call sears if you can.
Matthew R Kapp,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693689154832
oven
There was no service provided by Vick. He called and told me he couldn't work on my oven because the home warranty work order said cooktop Instead of classic stove. Therefore no rating
Belinda O,
Clinton, NCCustomer service response - Hi Belinda, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674539121
Left machine leaking
Machine was not draining water when he came to fix and now it is leaking water and they will not return multiple left messages
Kimberly S,
Norfolk, VACustomer service response - Hi Kimberly , We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693674507427
Philip
My washer is not working right! What repair were done to it on September 01, 2023 Too many problems with it in the past 30-60days I need it work normally Please do a thorough check once again Do not hesitate to call me with any questions at, (704)968-4788 I am very disappointed and unhappy with the service Thank you!
Shailesh A,
Chapel Hill, NCCustomer service response - Hi Shailesh, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674449100
Bad service
Came to my house and stood for long time and left with out fixing my dryer and now I have to wait for another week for another technician to come he let my wife sign the papers that he installed the part and then left
Malik R,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693689090446
A/C Unit
This is the third time I've had you out ! My unit is NOT WORKING !!!!
David R,
Marion, ARCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1693662844203
Just would not listen to anyone elses ideas
He insisted my problem was do to icing blocking airflow. He was told the refridgerator was unplugged for 24 hours and when plugged in the same problem existed. I asked if he could check the thermistor but he said " I say its not that so". So he steamed the freezer and 10 minutes after he left the alram went off again SO NOT ICING PROBLEM. When I went to put my shelf back in freezer which he did not do, I noticed a huge cut on the inside of my freezer. I went from where he pulled the back cover off to front and deep. I called and requested a supervisor and was told someone would call me back but I am still waiting. Did I say this was the 3rd time they came out for this issue.
Doreen A,
Chesilhurst, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1693662926843
Conrad
Well, he was extremely nice and polite but it's a month now and we still don't have a refrigerator that works. Didn't say that it didn't work when he left he said don't put nothing in it but it's eight hours later and it's still 64°
Karen H,
Fostoria, OHCustomer service response - Hi Karen, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1693663641194
Unconfirmed appointment
Gary showed up at my home as I was preparing to leave for work on nightshift. He was angry when I told him I was leaving. The home warranty company rescheduled me two days early without my knowledge and approval. I had taken off work so I would be home for the prescheduled appointment. He angrily told me I wasn't answering my phone, that the number was wrong. I sleep days. I had an 18 hr day the day before and came straight home to sleep to do it all over today. I understand his aggravation, but I was equally frustrated by the unconfirmed appointment 24 hours ahead. HIs attitude was poor and unprofessional.
Mary C,
Granbury, TXCustomer service response - Hi Mary Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1693663294681
Maintenance
He didn't check the tension. The Chain. The garage door is now not opening when the button or the remote is pressed as it should
Angela W,
Fairburn, GACustomer service response - Hi Angela, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1693663133510