Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Mario is just a good tech. Has nothing to do with this rate.
Sears SUCK! 5 attempts without success, and they still want to continue to try and troubleshoot to MILK THE INSURANCE!. STAY AWAY FROM SEARS' CUSTOMER SERVICE SEARS SUCK!!!
Alexander,
Castro Valley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727615820
A third no show
If the technician ever shows up for the repair, I'll gladly send a review. It's almost like I am being mocked...
Kathryn S,
Carmel, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727568458
Pay for service but no work
Still don't work and I got pay for it . I bought it let then 6 mons and do have a covered protection
Huy T,
El Dorado Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727534008
The worst technician of Maytag company!
He was very rude not very professional and told my husband to fix it himself and he order the part and said he won't be back again He didn't know much about it had to research the code on the washer was.He degrade my home.
Michelle M,
Charleston, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727516207
Disappointing
The service repair did not result in a working dryer. The technician replaced the parts and did not take the time to test the machine to determine whether or not the problem was solved. This error has resulted in the need to schedule another repair appointment and take another day off from work. In addition, the technician did not call ahead to alert me that he was on his way.
Lance W,
Bowie, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727486793
Microwave fixing
No experience wearing shoes inside talking on the phone all the time very poor job experience
Imrana S,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1694728156918
Didn't do anything
Technician put my washer in quick wash mode and said it's my water line not draining the water the water out. Which is incorrect because he did not even check for an error code on why all the lights came on . Shake the machine twice and that's all . My machine is still giving the same issue and I have reached out to have another person come out and no response yet !!
Nb,
Schenectady, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694727455086
serviced reg
THE SERVICE PROVIDED BY SAIFUDIN WAS VERY GOOD,AND I RATE HIM A!!!
Robert C,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727448589
Sears HomePro: worst service ever
My unit is broke for 6 months now. Called and scheduled repair dozen of times. Most of times, my service order was cancelled after many re-schedules without any explanations. Rare Technician visits had no results. Never buy warranty or rely on Sears HomePro services!
Igor C,
Mc Leansboro, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727434251
Rude!!!
He said he couldn't find anything wrong with the oven. Wanted to argue that the oven was working OK. He packed up his tool bag and hurried out the front door without even saying goodbye.
Donna C,
Clyde, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694727402079