Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
167.1K
Average Rating
4.7/5
Not fixed
The tech said he did not hear the problem even after I showed him several videos of the noise the belt was making. He was in a rush and said he could not stay after I told him the machine needed to warm up, as it doesn't make the noise right away. He said the noises were normal. I explained to him that I never had these noises until after he came the last time. He said he doesn't know what to tell me. Then he admitted to hearing the noises on the videos but couldn't help me because he has to see it himself to fix it. He said he has other places to be and has to go and then he walked out. The old tech, Frank, was very helpful and always listened and fixed the problem. I am extremely upset.
Michele B,
Levittown, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850699141
poor
asked him to adjust the legs and did not even try, just stuck a stick under the washer to level it
Frank S,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851438629
disappointed
arrive at home about 8pm, we asked for an morning appt, after we you alln had to reschedule. tonally disappointed. then after waiting all day , he cant fix our microwave
Charles G,
Chesterfield, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850646591
Washer repair
When he left, we were charged but nothing was fixed.
Felicia F,
Olive Branch, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850640373
Not Working
We had a non-working clothes washer (no heat, no timer). Unfortunately after "fixing" it, the timer is still not working. We have to set an alarm on our watch to ensure that we turn off the dryer.
Murli B,
Green Brook, NJCustomer service response - Dear Murli thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850638988
Very Untimely
I had a very unsatisfactory experience with Sears Home Services. We're given an appointment window for Saturday 9/23/23 from 10am-2pm. However, the technician showed up @7:04 pm. As I understand, Martin had too many stops that he wasn't able to show up until late. Wouldn't want to do business with this company again.
Jeanette M,
Lakewood, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850604937
Not fixed
Was under the understanding that ice maker was going to be replaced along with electrical wiring repaired on the lower left side of refrigerator. Upon getting home tonight from work I see ice maker has in fact been replaced. But no attempts at wiring repair. It is easy to see the wires broke in two. Therefore new ice maker still isn't working. It has no power....the wires are broke. Any expedited attempts at fixing would greatly be appreciated.
Dustin S,
Robinson, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851423057
Refrigerator is still not fixed.
Stephen is courteous and punctual but has not fixed my refrigerator. He has been to my house three times now but no progress has been made. He seems to think the problem is fixed but the freezing problem still exists in the upper part of the refrigerator...not the freezer. Water continues collecting in the crisper drawers (2 large drawers in the top half of the fridge) and wets and freezes any food the water/ice touches. Ice beds keep forming under the drawers and I can't open the drawers within a couple of days after defrosting them. Please help.
Anna O'Donnell,
Midland Park, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850594448
Kenmore refrigerator trouble shooting
My relatively new Kenmore refrigerator was icing up and so I called for assistance. The technician presented virtually no useful information and only value was to register this problem before my warrantee expired. Pretty useless really.
Trevor R,
Benicia, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851408530
Displeased
James did not call or discuss the problems regarding the issues with my refrigerator. Because he didn't, he didn't really fix anything and actually made it worse. Also James smelled really bad with tobacco smoke. I would not recommend him.
Rebecca D,
Ringgold, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850583764