Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
162.3K
Average Rating
4.8/5
Samsung
This service receive an F the problem was never solved. We are being told one thing by the technician and when I call pc Richard I'm told something else. I'm calling better business bureau. Again I give this service an FF x2
Alva G,
Trenton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073530977
Didn't do service
Halle wouldn't work on our fridge, as they made a typo with the Model # of the fridge on the work order (even tho thd serial number was correct). He didn't even want to speak to the Service Protection Advantage rep when I got them on the phone. And with my last technician, he called to say he would be arriving at 5, when that's past the 8-5 window. So has to reschedule and wait another week. Not impressed. At all.
Abbie L,
Forest Hills, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073434460
Very bad service by technician
I had a leak from my hvac and my basement got clogged with water. Since i got ur appointment 14 days after, i consulted williams air comfort to check if there is any quick fix. They came checked the unit and told coil is all rusted and needs replacement and also there might be refrigerant leak and a coolant test is needed which is against costly. I contacted sears because if there is something to be replaced, going via warranty is the best thing. You gave me a appointment on 13 and then just postponed to 18th. Since leaking stopped i didnt mind much. But the sears technican comes here doesnt check anything not the coil, no nothing. He checks outdoor unit and says weed near the outdoor unit is the problem. Really??? He also says he did a collant test and no refrigerant is leaking. He says all fine, cut the weed. He didnt even check the things which other technican told as the root cause. Why would i have to pay warranty and then 165 for this appointment? This is bad
Abhilash U,
Carmel, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073422940
Awful!
This company has no called, no showed me twice. When I call to find out why and what the problem is, all I get is recording and then hung up on. I wouldn't rate this a 1 star. I have been without a fridge & freezer for 3 weeks now.
Brittany H,
Madisonville, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073406893
repair services
the service provided by Yugen was fine. the service provided by the company as a whole was very disappointing and extremely frustrating experience. You scheduled an appointment for September 11 to install a part that was shipped to my house. While its unreasonable to asked to wait around all day long. I did but no one showed up. I tried calling to find out whats going one, there was no one to talk to except a mechanical voice that kept repeating that my phone number was invalid. A number that I have for at least 40 years. There was no human being that I could speak to. I find your customer support unacceptable.
Jake H,
Flushing, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073410804
No profesional
Worst experience ever, charged me for gas and couldn't even give me a diagnostic. Didn't turn or check my appliance.
Eva C,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081288337
Tech great, service bad
Tech was good and fixed the dryer. Sears is terrible! Have us an 8 hour service window then 20 minutes notice. No phone to call. Everything has to be done online. Not a good service company
Peter M,
N Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073378538
Refrigerator not working and oil on the inside, running but.
Need someone to repair it right. Can you please send someone to fix it right
Malcolm J,
Long Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073355273
Never showed up
Technician called me 3 1/2 hours into my window, saying he couldn't show up because the computers were down.
Ron C,
Burbank, CACustomer service response - Dear Ron thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073321215
Refrigerator ice maker
The problem was my ice maker wasn't working. It was not fixed. It never made an ice cube.
Jeanette S,
Ennis, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073317485