Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

167.1K


Average Rating

4.7/5

Dryer repair
September 30, 2023
Overall rating

Dryer did not get fixed. Same issues after repairman left

Lynn M,

Franklin, IN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696110728968

Worst experience ever encountered by a company or technician
September 30, 2023
Overall rating

We scheduled a fridge repair-which was making incredibly loud thumping noises. So, loud we could not hear our TV and it was giving us headaches. We turned the fridge off. When the first repairman came he could hear the noise but refused to do anything b/c the unit had not been plugged in for 24 hrs. We waited another week . This repairman-Raymond T was not in our home for more than 4 3 -4 minutes before storming out. He told my husband that it was normal for the fridge to make that noise. My husband insisted that we have had fridges all our lives and that loud thumping was not normal. The technician informed him that he went to school for this. My husband started to say that maybe we needed to ask someone else. The repairman stormed out of the house claiming no one talks to him that way! What is equally frustrating is that there is no way to talk to anyone at the company. We have been trying to reach out for a week now! The number for the company puts one on a loop that never leads to talking to anyone! The chat makes you choose an option-none of which fits our problem. After 3 weeks with no fridge, we finally went and bought one. Then we received forms from the company that we had supposedly signed. Not our signature! It listed an estimate that we declined. Raymond NEVER looked at the back of the fridge where it was making the noise. We certainly hope the company receives this and a real person gives us a call!

Christy O,

Tucson, AZ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696109548728

Dryer repair
September 30, 2023
Overall rating

I would rate my technician a five star. I would rate my overall experience a zero. It took 6 appointments(4 no shows) to get my dryer fixed.

Ila W,

Redding, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696109531028

REFRIG REPAIR
September 30, 2023
Overall rating

MARK WAS VERY PROFESSIONAL CAME IN GOT THE WORK DONE CLEANED UP AFTER HIMSELF REFRIG IS COOLING FINE TODAY MARK DID A GREAT JOB AND I WOULD RECOMMEND HIM ANYTIME

Joe REGEN III,

Liberty, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696109515964

Dryer Repair
September 30, 2023
Overall rating

Two separate technicians were sent to our house - neither knowing that the other was dispatched. Unfortunately, our problems have not been solved.

Patrick E,

Denver, CO

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696109467598

STAY AWAY
September 30, 2023
Overall rating

IF A RESOLUTION IS WHAT YOU ARE SEEKING, LOOK ELSEWHERE. LAZY, NOT WANTING TO DO THEWORK NEEDED.

AMANDA P.,

Stroudsburg, PA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696105914108

Dishwasher repair
September 30, 2023
Overall rating

Did not do anything to repair my dishwasher. Talked about not water coming in my dishwasher. Very disappointed with the service I Thinking about canceling this service

William R,

Waukegan, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696105894566

Poor Service
September 30, 2023
Overall rating

Juril had an unprofessional attitude. He basically didn't do anything said he couldn't get my furnace to come on because of water inside my furnace. I didn't have water inside my furnaces nor water damage. I would like another technician to come out!

Morris B,

Broadview, IL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696105887441

I saw that he was scheduled at 9:03 am what happened ?
September 30, 2023
Overall rating

He doesn't show up yet. This is second time. Not good so far at all

Surobhi S,

Merritt Is, FL

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1696105854812

Disappointed
September 30, 2023
Overall rating

Don't understand, you all shipped the new refrigerator door to my house via UPS, which I had to store in my living room. then came and swapped out the defective door with new door, now here is what I don't understand the repair person's put the old door in the box that the new one came in and left it in my living room, then told my wife that they don't dispose the old piece. Why is it now my responsibility to dispose of the old piece please remember that this a complete refrigerator door not a piece that you can just put in the garbage can. I am really disappointed with the service department.

Miguel C,

Miami, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1696102551941