Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Ice maker
Terrible!! The icemake he installed has not produced ice in almost 24 hours and doesn't look like the old one. He did not and would not do maintenence on the refrigerator which I paid $ 515.85 the 1st person. Very angry. Want my money back!
Patricia J,
Annandale, VACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695332857841
Unhappy customers
I would like to express my concern about the serviced that I received from you that: the time for the technician to come to my house is not very good. The last appointment the technician didn't get here until after 6pm.I been waiting all day from 8 to 5pm. This is not good because I can't do anything all day
Joe P,
Austin, TXCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695332824077
Dishwasher repair
Initially said a new drain hose was needed as machine was not draining ordered part and two weeks later installed after billed and service done said this might not solve issue. Why did he not say that before I spent 310.00. He said he did a "test" on the dishwasher. After he left , first time used still did not drain. He did not return my phone calls. This is the first time I've left a negative review for anything. I usually just let things slide. NOT THIS TIME
Carol H,
Waynesville, NCCustomer service response - Dear Carol thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332797476
Should be an option for zero stars for Sears
This review is not directed at the technician, because a technician never showed up because of overbooking. I booked an appointment for Monday service with a window of 8-5. Waited around all day and received a call at 3:45 stating that the tech wouldn't make it. My options were to reschedule for Wednesday or the following Monday. I cancelled a dentist appt. to reschedule for Wednesday. Waited around all day Wed. until getting a call from the tech at 6:27 p.m. telling me that he was overbooked and wouldn't make it. Would I like to reschedule? Absolutely not! Thankfully, I was able to find a local appliance repair company that was able to make it out to my house before 10 a.m. the next morning. I will never, ever deal with Sears Home Services again. The customer service was horrible (good luck speaking with a person) and I never received a call from a supervisor as promised. I would give negative stars if allowed.
Glenn H,
Sellersburg, INCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695332843132
Technician
Technician was not good person and his behave was suspicious and scary. Not a friendly guy.
Chander K,
Newark, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332104717
Repair
My repair is not fixed. This is the second time fixing it and it still dose not work. It's worse now then before. The tec didnt check to see if the maker was working correctly. He turned it on and hit the reset button . It never filled with water because it's not fixed. If he seen it wasn't working then he could have looked for another issue to fix the problem. Now I have to call and reschedule to have another tech to spend 5 minutes looking at the new ice maker and saying yup it's not making ice. Instead of actually finding the problem.
Les L,
Bullhead City, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332089599
Poor Service
Very unprofessional didn't care for his attitude. Said it was a sympathy visit. He didn't do anything to fix the problem with the fridge not keeping the set temp.
Robert B,
Lisbon Falls, MECustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695332086074
My refrigerator still isn't cooling
The tech worked on the refrigerator for almost 3 years yesterday and said it would be cooling in 24 hours but it's been almost 24 hours and the temperature inside hasn't changed. We waited almost 3 weeks to get someone to come and neither issue with the refrigerator is fixed 😔
Jennifer L,
Thorntown, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332073311
Made the problem worse instead of fixing it
While he was very friendly, he did not do the job that he was supposed to. The control module went out on my dishwasher, which is what he was there to fix. After swapping the modules out he never tested the dishwasher to see if it was fixed. Shortly after he left I tried to see if the dishwasher worked correctly and it didn't. Now my dishwasher will not do anything but flash error codes. This is very frustrating considering it took 3 weeks for them to even show up and attempt to fix the dishwasher.
Jay,
MsCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1695332061632
1st visit
Was interesting complaining cause of cord on frig/ took 2 calls about 25 minutes long and we got charged for that time!! Never asked if we wanted gasket ordered just did it!!interrupted me speaking cause I interrupted him!!Because he told me I needed to get an electric person out here to put plug behind frig,that's been running off exstention cord for 22 years!! We don't feel we should have been charged that much and never had paper to cancel order
Crystal L,
Toledo, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695332042698