Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
168.8K
Average Rating
4.7/5
Micah replaced the part
Sears customer service has been the worst experience I've ever had. I would never recommend this company and despise the fact that my insurance company selected you all to repair my freezer. Every technician, especially the first technician that came out, has been a complete waste of my time and energy. Micah was the only one that actually came out and was respectful. From missed appointments, to no shows, to reschedule's, to ordering the wrong parts, to blaming my insurance company on your technician shortcomings... This is absolutely a joke of a company. Chris Dunn never responded to a single message I left and when you call customer support there's no way to reach a live person. I truly hope this company goes out of business because y'all are trash.
OMS,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887226715
Washer repair
Technician Jonathan F did not repair my washer and said there is nothing he can do. My washer does not drain properly and keeps running for over 5 hours for one load because it won't drain.
Kim S,
Stanchfield, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696887199250
Refund Never Processed - Still Waiting
So - the entire process of working with Sears Home Services was horrific and messaging before during and after the actual repair service was borderline harassment and overkill. The actual tech was great. It was everything around the "company" process of scheduling, contacting, billing, "not refunding" the overpayment and billing, and then calling into China to try to get it resolved. It was SEARS that was the issue. Ugh. It's a shame, because the "Tech" is usually the issue in most home repair scenarios. This time, it was just the opposite - it was SHS that was the constant and never-ending issue. Still waiting for my ($174.86) REFUND. Hopefully in Dollars and not Yuan.
Gary B,
Chaska, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887195310
Don't waste your time
Don't waste your time, they don't have the parts needed to fix the appliance with them and then the quote to fix the appliances was higher than purchasing a new one.
Suzanne C,
Belton, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696887935347
Assessment of Dryer Problem
Marty was professional and identified the problem on Wednesday, October 4. The repair part was ordered and arrived Thursday, October 5, a return appointment was made to install the part for Monday, October 9. I confirmed my Monday, October 9 appointment online over the weekend (October 7-8). Unfortunately, the system made me reschedule the appointment even though the ordered part arrived and is sitting on my dryer!! The system is not efficient at tracing the arrival date of parts!!
Susan G,
Springfield, MOCustomer service response - Dear Susan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887198116
Still having issues
Dryer is not working as it should- it turns on now, however multiple setting lights are lighting up at once and when I hold down the "lock" button the dryer will not unlock as it should.
Jennifer H,
Hurricane, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696887158313
No service
Technician never came did not show up. Still have 2 units to be repaired that are not working
Landmark L,
Tupelo, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887126580
Terrible Service with no repair made
This review does not zero in on a particular technician, but our overall experience with A&E/Sears. I have never had a worse experience with any service provider ever. Contractor came out for a broken dishwasher on 8/15/23. Diagnosed the problem, ordered parts. Parts arrived 8/19/23, follow up appt made for 8/31, no one showed up. We rescheduled for 9/7, and lo and behold, when technician arrived, the wrong part had been ordered and delivered. Re-ordered parts and scheduled another appt for 9/18. To defy all common sense, when technician arrived on 9/18, he said the wrong part (!!!!) had been sent. Re-ordered, then as I was tracking the part to make yet another appt, the shipper (Sears) voided the shipment and recalled it. As it later turned out, the wrong part had been sent again.. After multiple escalations with Sears and American Homeshield, with no ordered parts and no appts scheduled, Sears offered to send the technician for the 4th time on October 6th (!!) to look at the dishwasher again and this time order the right parts. I foolishly agreed and took another day of PTO. Here comes the best part: I'm tracking the technician, two stops away, one stop away, then you're next! When I finally tracked and it said the technician is here, I went outside to.. no one! I chatted Sears right away to find out where the technician was and was told that the order had been closed as follows: "Cust Refused Repair and Refused to return parts". Really?? That was the last straw. After wasting multiple PTO days, countless minutes on the phone, escalation upon escalation, I've taken my loss, closed this request as UNRESOLVED, reported to American Homeshield and opened another work order with another contractor. Never,again.
Alina F,
College Station, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887140353
Worst experience
He did not fix my refrigerator. He scratched my floors and left my refrigerator leaking. I had to run outside to tell him to there was water.
Trinidad S,
Berwyn, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696888610605
Still Broken - Scammer
This technician left our house claiming everything is okay. But not really, still experiencing the same issue. Service technician like these should be terminated. Scammer!
Chris S,
Elmwood Park, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696888642236