Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

161.9K


Average Rating

4.8/5

Not worth it
September 25, 2023
Overall rating

Not worth it for service

Vamsi M,

Novi, MI

Customer service response - Dear Vamsi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762506275

Disappointed in Sears
September 25, 2023
Overall rating

Technician never shows up. Sears forges signatures on contracts. Unprofessional business.

James M,

Bartlett, TN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762478038

Bad customer service
September 25, 2023
Overall rating

No one show up for my appointment today. No one call. I tried calling the number provided and just busy and got cut off. I reschedule and now it is another 10 days out. Not acceptable! I am not happy with Choice. More of a bad choice!

Thuy D,

Oakland, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762430291

Horrible odor
September 25, 2023
Overall rating

I explained that there was still that awful moldy odor caused by a previous technician who didn't connect the line on my freezer. Marshall was expecting an electrical or Freon smell. He said he didn't smell anything, but then said the smell on my packages of meat won't leach into the food because they are in plastic bags. He said nobody ever calls for smells like that. It is absolutely horrible!

Scott H,

Novi, MI

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762387457

Non communicative and not helpful.
September 25, 2023
Overall rating

I am a Sears Home Warranty member and due a mistake in what was presented to me via your misleading email and text messages I paid for a diagnostic service when it was not necessary. I plead for a credit or refill to no avail. Very disappointed with Sears Home Services.

Lillian S,

N Brunswick, NJ

Customer service response - Dear Lillian thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762403540

was SUPPOSED to be a washer repair
September 25, 2023
Overall rating

Absolutely horrible & I would give 0 stars if it was an option. Danny C. came out to our house for a broken lid on our washing machine. He tried ordering the part but couldn't find the order number so right in front of me he called and ordered the lid along with a lid lock for some reason. I was told he would be back in a week to replace the parts. 2 weeks have gone by and he calls to ask ME if I got the parts and had no idea what I was talking about with the lid. I let him know only a lid lock has been delivered and no lid which is the whole reason for a repair. He basically was no help after that saying that he couldn't find the order number so he asked someone else to order it and they must not have. He changed his story several time and was just basically saying whatever he could think of it seemed. He had no answer as to when it would be in and wanted to know if he could install the lid lock to "make his boss happy" this is absolutely unacceptable and I'm stuck without a way to wash clothes for my family. I'm beyond disappointed in the lack of professional from Danny.

Devon V,

San Angelo, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762374635

Lost some $ waiting
September 25, 2023
Overall rating

Didn't arrive at appt, called at 5pm, the end of the window saying that Best Buy shouldn't have scheduled him, they need whirlpool.

David L,

Andover, MA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762354837

Did more harm than good
September 25, 2023
Overall rating

This was the third service call for the same issue. My freezer has not been cooling correctly. When the tech came out today, he told me we have a Freon leak. Once he left the freezer stopped working at all and now the refrigerator is not cooling either. I am worse off after the service call than before. In addition, I already spent a large chunk of money on a replacement part that the tech today informed me had nothing to do with my issue.

John W,

San Antonio, TX

Customer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762367792

Horrible service
September 25, 2023
Overall rating

No work was done after the third visit! Because they keep sending one person out and it's a two person job! On top of that I can't get through to talk to anyone at the phone number

Akenia D,

Oxon Hill, MD

Customer service response - Dear Akenia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762325512

Still broken
September 25, 2023
Overall rating

Our freezer is still broken. We've been doing this since July when you guys came to fix our ice maker and somehow broke the freezer. Still not working as a freezer.

Melissa P,

Wichita, KS

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695762264221

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