Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

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Total reviews

161.9K

Average Rating

4.8/5

Dryer

September 28, 2023

Overall rating

Did nothing to resolve the issue it's still not drying

Malinda B,

Capitol Hgts, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1695937262171

Terrible Service

September 28, 2023

Overall rating

The technician today was arrogant and completely disrespectful to my wife. He addressed her concerns with a demeaning attitude and left a mess all over the floor. He kept addressing her concerns by saying " that's not problem, talk to Cinch or Sears." He also said the unit is completely fixed but never fixed the ice machine which isn't working properly and gathers ice which cause the unit to freeze under vegetable bins and when thaws leaks water all over kitchen. I have had 3 great experiences with previous technician but not with this guy.

Robert S,

Medina, OH

Sears Home Services on 1695937091172

Stove repair

September 28, 2023

Overall rating

Lousy

Alfonso V,

Chicago, IL

Sears Home Services on 1695937077365

Refrigerator

September 28, 2023

Overall rating

I can't get a number low enough to rate the tech because he never showed up. I was informed by HWA that Sears suddenly realized they couldn't repair an LG appliance two weeks after they were assigned the service. There doesn't seem to be anyone at Sears that is capable of getting anything done. My refrigerator has been down almost 3 weeks.

Kerry A,

Mckinney, TX

Sears Home Services on 1695937057696

Replace under warranty compressor

September 28, 2023

Overall rating

Christopher is a great tech but sears over charging for labor and parts is ridiculous. Less than 1.5 hour for over $540. And no one we can call to talk to complain or explain this ridiculous charges nit even a dr. or a lawyer charge this for 1.5 hour of service.

Bayan L,

Anaheim, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1695944893792

Broken washer

September 28, 2023

Overall rating

I already told him it wasn't the drain pump he didn't even stay to see if it works but it's still broken in the same way for the second time

Brandon B,

Lancaster, SC

Sears Home Services on 1695937046163

Washing machine

September 28, 2023

Overall rating

The technician didn't seem interested in solving the problem. He was more interested in leaving.

MT,

Mahwah, NJ

Sears Home Services on 1695937037797

Sears/CHW service tech

September 28, 2023

Overall rating

Very condescending. Same tech was here Thurs 9/21 and advised me I wasn't cleaning the filter enough and that it is usually an additional charge but he would clean it and lie on the work form that it was a wire. Same drainage problem continues and same tech returns today, 9/27. He says he advised me last week that it was a plumbing issue with the air gap. Spouse asked if he advised that in his work order and Daniel condescendingly says it was not documented, if he told someone something he expects them to listen. I was never advised anything about plumbing or the air gap. Daniel D looked at us and advised "something changed between last Thursday and today" with the air gap, yet this is the same issue he was to address on the first visit. Last week when I turned on additional lights in the area he was working in, he thanked me but then ranted how some people complain when he asks for light. He also complained about a previous client ranting that he accused the client of not keeping his home clean, that he was dirty, when he advised that client he needed to clean his filter more frequently. Neither of these are things he should be discussing with another client on the job site. This tech has no people skills and his interactions are very unprofessional. Not sure if his work is accurate or not, but I have a plumber now scheduled to look at this air gap issue 100% unhappy with service provided and uncomfortable having this particular tech in my home

Susan Ritter,

Germantown, WI

Sears Home Services on 1695944833680

Dishwasher repair

September 28, 2023

Overall rating

The technician came at 5:30. Three boxes of parts were delivered. I left the room and in 15 minutes he said he fixed the problem without using any parts. He explained how he "fixed it " and I told him the last guy ran diagnostic testing and his logic was flawed. He was in a hurry to leave. I had to take off work for this. We ran a load of dishes and got an error message.

Richard P,

Bremerton, WA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695937040239

Oven

September 28, 2023

Overall rating

I was told by your technician (Olman) that a part would be ordered. After he left, I found out this is not the case. He told my Home Warranty Company "Display is faint and due to customer's age, it is hard to see." That is not true at all - my daughter and granddaughter (who are much younger than me) can't read it either. I can't use my oven because I can't see what temperature it is set on.

Carolyn B,

College Sta, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1695937023831