Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.9K
Average Rating
4.8/5
Never showed up
Never showed up. I didn't get any call. I got nothing. Your rating is a ZERO. I got the text saying you would show up. I got the emails saying you would show up. I got the bill that looks like your service guy went to somebodies house and performed maintenance on a furnace. I would love to know what house
John B,
West Chester, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031445673
Fixed the lid but broke the washer
Now my washer is uneven, won't display error code, and spins non stop. This guy said out in another ticket. Like you broke it. Why do I need to put in another ticket!
Russell B,
Forest Hill, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023392675
Terrible
Didn't talk to the owner after looking at the refrigerator with next steps. After he left the water was still not working. I have requested a new technician.
Ryan D,
Edgewood, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023379246
Didn't show up
Cody called me this morning to say he was on his way. Asked me what problem was. I reminded him of the same problem. Only this time, the oven is showing an Error code: E-08. He called me back about 20 minutes later. Said he would have to refer this issue to someone else. Still billed American Home Shield for the service call, even though he didn't show up. Dishonest. I NEED MY OVEN FIXED!!!
Donna C,
Clyde, TXCustomer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023381170
Why do "he" care.
Great afternoon Sears services thank you for your services you provide. The work was successfully completed in a timely manner but your contractor was combative and aggressive with my husband for no apparent reason. He asked my husband about the last contractor. My husband answered his question and then that's when the back and forth began. I don't understand why he needed to know about the previous contractor in the first place but to argue over it is beyond any humanly comprehension. Thanks for asking!
Jacquelyn C,
Chicago, ILCustomer service response - Dear Jacquelyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023841902
Poor communication
The tech was out to my home twice and nothing was resolved. He stated that he tried to get authorization from my home warranty but didn't get it and had to close my order out. I am being forced to buy a new refrigerator after refrigerator after feeling with this claim since 9/8. Communication between Sears and my warranty company is terrible. No one is on the same page. Horrible experience all around.
Meghan J,
Lexington, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1696024025344
I wish
It's been over 6 months and 5 techs and my refrigerator is still in the same shape. This is really unacceptable.
Corey B,
Hobart, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023299227
Didn't repair
We have been waiting a month to have a functioning washing machine and have been rescheduled twice. Finally today we were supposed to have it repaired after receiving all the parts and he did not install any of the parts and told us that what was ordered wouldn't fix the problem. Now we are waiting another 2 weeks for different parts. He was also ignoring questions we had to text with his wife about buying a car. We are extremely dissatisfied with todays visit.
Louise H,
Rolla, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696024340486
Washer
My washer was never fixed or replaced
Lertis C,
Earle, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696023227768
Washer
My washer is still not repaired problem is nut bring addressed
Lisa S,
Saint Francis, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023222366